Hybrid Car Park Control Room Specialist

Cornerstone Parking Group, Inc.; City of Brisbane; Hybrid; AUD 44,000 - 66,000; Part time

Job summary

Cornerstone Parking in Brisbane is seeking a Car Park Control Room Operator to monitor CCTV, assist customers, and coordinate responses across multiple sites, blending remote oversight with hands-on field support.

You’ll troubleshoot equipment such as ticket machines and boom gates, perform preventative maintenance, and liaise with contractors. A background in a contact centre or customer service is ideal, with strong communication and on-site problem-solving skills.

Qualifications

• Previous experience in a contact centre, call centre, or customer service role.
• Strong communication skills with a calm and professional phone manner.
• Hands-on approach with the ability to troubleshoot issues on-site.

Responsibilities

• Monitor live CCTV, intercoms, and parking systems across sites.
• Handle inbound and outbound calls with professionalism and empathy.
• Attend car park sites to respond to equipment faults and customer issues.
• Troubleshoot ticket machines, boom gates, and payment systems.
• Maintain records of interactions and system activity.

Skills

Contact centre experience

Customer service

On-site troubleshooting

Multitasking

Computer skills

Tools

CCTV systems

Intercoms

Parking systems

Job description

Cornerstone Parking in Brisbane is seeking a Car Park Control Room Operator to monitor CCTV, assist customers, and coordinate responses across multiple sites, blending remote oversight with hands-on field support.

You’ll troubleshoot equipment such as ticket machines and boom gates, perform preventative maintenance, and liaise with contractors. A background in a contact centre or customer service is ideal, with strong communication and on-site problem-solving skills.