Customer Support Representative

Sentinel Property Group; City of Brisbane; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Penalty rates for weekends and night/公

Employee Assistance Program (EAP)

Casual employment flexibility

Job summary

First Parking is seeking a motivated Customer Support Representative to join our fast-paced, operational team in Brisbane. You will deliver outstanding service, handle calls, emails, and chats, and help resolve issues with a proactive approach.

The role requires independence, resilience, and the ability to work across shifts including nights, weekends, and public holidays. Prior call centre or high-volume experience is beneficial and you should be proficient with MS Office.

Qualifications

• Experience in customer service or a fast-paced, process-driven workplace.
• Call centre or high-volume contact centre experience is preferred.
• Excellent verbal and written communication and strong time management.
• Able to work independently with attention to detail.

Responsibilities

• Provide outstanding customer service to ensure satisfaction at every step of the customer experience.
• Answer inbound customer calls, intercoms, emails and online chats with professionalism and empathy.
• Process online payments and refunds accurately and efficiently.
• Liaise with internal and external stakeholders to resolve issues.
• Conduct daily reporting and troubleshooting within the car parks.
• Monitor car park CCTV to identify and investigate operational issues.

Skills

Customer service

Call centre experience

Attention to detail

Time management

Independent work

Verbal & written communication

Tools

MS Office

Job description

About Us:

Based in Brisbane, First Parking is revolutionising the parking industry with over 21 sites across Brisbane, Melbourne, and Sydney. Our team is unlike any other, fostering a supportive and dynamic environment where every individual feels valued. At First Parking, you'll have the chance to learn from the ground up, challenge yourself, and help us continually improve our business. We are seeking a motivated and reliable Customer Support Representative to join our high-performing team in a fast-paced, operational environment. If you're ready to provide exceptional service and make a real impact, we want you on our team. This role offers a high level of autonomy and responsibility, suited to individuals who are confident working independently and taking ownership of their work.

Roster Options:

As a casual employee, you will generally be rostered between 6:00 am and 9:00 pm. From time to time, operational requirements may require you to work outside these hours, including overnight/night shifts. Flexibility to work across a range of shifts, including weekends and public holidays, is required.

What We Offer:

• Penalty rates for weekends, public holidays and night shifts
• Employee Assistance Program (EAP)
• And much more

About the Role:

As a Customer Support Representative, you will:

• Provide outstanding customer service to ensure satisfaction at every step of the customer experience
• Answer inbound customer calls, intercoms, emails and online chats with professionalism and empathy
• Process online payments and refunds accurately and efficiently
• Liaise with internal and external stakeholders to resolve issues
• Conduct daily reporting and troubleshooting within the car parks
• Monitor car park CCTV for all states to establish/investigate operational issues.

You will need to:

• Demonstrate First Parking values: customer satisfaction, teamwork & collaboration, determination, daring to be different, and trust
• Have the ability to work independently in our CBD office and during nights/weekends
• Be a passionate, dynamic, resilient and self-motivated individual who thrives in a high-performing culture
• Be comfortable/confident working in a fast-paced operational environment
• Maintain excellent verbal and written communication skills
• Have exceptional attention to detail and time management skills, especially during peak call times
• Thrive autonomously and be a part of our team
• Have proficiency in computer technology and MS Office platforms
• Be a lateral thinker and have strong problem-solving skills while liaising with customers

Key Attributes:

• Good culture fit for the team
• Ideally would have call centre experience, must have customer service experience or experience that shows they have worked in a process-driven/high-volume workplace
• Demonstrated stability in previous roles
• Previous experience in an office-based environment is preferred
• Resilient and able to multitask and work under pressure
• Able to work independently without close supervision
• Enjoys focusing on delivering strong outcomes within the role.