Car Park Control Room Operator

RGIT Australia; City of Brisbane; Hybrid; AUD 44,000 - 66,000; Part time

Job summary

Cornerstone Parking in Brisbane is seeking a Car Park Control Room Operator to monitor CCTV, assist customers, and coordinate responses across multiple sites, blending remote oversight with hands-on field support.

You’ll troubleshoot equipment such as ticket machines and boom gates, perform preventative maintenance, and liaise with contractors. A background in a contact centre or customer service is ideal, with strong communication and on-site problem-solving skills.

Qualifications

• Previous experience in a contact centre, call centre, or customer service role.
• Strong communication skills with a calm and professional phone manner.
• Hands-on approach with the ability to troubleshoot issues on-site.

Responsibilities

• Monitor live CCTV, intercoms, and parking systems across sites.
• Handle inbound and outbound calls with professionalism and empathy.
• Attend car park sites to respond to equipment faults and customer issues.
• Troubleshoot ticket machines, boom gates, and payment systems.
• Maintain records of interactions and system activity.

Skills

Contact centre experience

Customer service

On-site troubleshooting

Multitasking

Computer skills

Tools

CCTV systems

Intercoms

Parking systems

Job description

Brisbane, Queensland 4000, Australia • A$32 - A$48

Casual Temporary Internship

Posted 23 Sep 2026

Description

Car Park Control Room Operator – Join Cornerstone Parking

Are you an experienced contact centre professional who enjoys problem-solving and getting out from behind the desk when needed? Cornerstone Parking is seeking a confident and customer-focused Cart Park Control Room Operator to support both our central operations and on-site car park activities.

About the Role

This is a dynamic, hybrid role combining control room operations with hands-on field support. You’ll be the voice and eyes of our operation—monitoring sites, assisting customers, and coordinating responses—while also attending car parks to carry out preventative maintenance and resolve equipment or customer issues when required.

Perfect for someone with a contact centre background who enjoys variety and practical problem-solving.

Key Responsibilities

Car Park Control Room (Primary Duties):

• Monitor live CCTV, intercoms, and parking systems across multiple sites
• Handle inbound and outbound calls with professionalism and empathy
• Assist customers with parking enquiries, payments, and access issues
• Respond to incidents and coordinate with field staff or contractors
• Maintain accurate records of all interactions and system activity

Field-Based Duties:

• Attend car park sites to respond to equipment faults and customer issues
• Carry out basic preventative maintenance and consumables restocking
• Troubleshoot ticket machines, boom gates, and payment systems
• Ensure sites are clean, functional, and operating efficiently
• Liaise with contractors and elevate technical issues where required

What We’re Looking For

• Previous experience in a contact centre, call centre, or customer service role.
• Strong communication skills with a calm and professional phone manner
• Practical, hands-on approach with the ability to troubleshoot issues on-site
• Ability to multitask and stay composed under pressure
• Good computer skills and confidence using multiple systems
• Availability to work rotating shifts (including evenings/weekends if required)

Why Join Cornerstone Parking?

• Varied role combining customer service and field work
• Supportive team environment with full training provided
• Opportunity to develop technical and operational skills
• Growing company with career progression opportunities
• Modern systems and well-supported operations

If you enjoy helping people, solving problems, and want a role that combines contact centre work with real-world operational experience, we’d love to hear from you.