Hybrid AV Service Desk Pro - Teams Rooms & Remote Support

Centorrino-Technologies-1; Sydney; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Training & development

Employee discounts

IT equipment provided

Team events

Job summary

Centorrino Technologies is seeking a Service Desk Administrator - Audio Visual to join our Managed Services team in Australia. You will provide remote Level 2/3 support for AV and meeting room technologies, troubleshoot conferencing platforms, and monitor environments to ensure optimal performance.

You will work with Teams Rooms, Zoom, Webex, and Microsoft 365 tools, coordinating with vendors and onsite staff. A proactive, customer‑focussed approach and strong documentation skills are essential.

Qualifications

• Experience supporting enterprise AV, video conferencing, or Unified Communications environments.
• Strong knowledge of Teams Rooms and modern meeting room technologies.
• Proven troubleshooting across audio, video, conferencing, and collaboration platforms.

Responsibilities

• Provide remote Level 2/3 support for AV and meeting room technologies.
• Troubleshoot and resolve issues across Microsoft Teams Rooms, video conferencing, audio, and collaboration platforms.
• Monitor AV environments, identify issues, and maintain system performance.
• Support end users with meeting setup, live call troubleshooting, and collaboration tools.
• Manage incidents, service requests, and escalations while meeting SLA targets.
• Coordinate with vendors and onsite technicians to resolve complex issues.
• Maintain documentation, knowledge articles, and AV environment standards.
• Contribute to service improvements and optimisation of client collaboration experiences.

Skills

Remote support

Troubleshooting

Communication

Stakeholder management

Problem solving

Prioritisation

Tools

Microsoft Teams Rooms

Video conferencing systems

Microsoft 365

Zoom

Webex

Job description

Centorrino Technologies is seeking a Service Desk Administrator - Audio Visual to join our Managed Services team in Australia. You will provide remote Level 2/3 support for AV and meeting room technologies, troubleshoot conferencing platforms, and monitor environments to ensure optimal performance.

You will work with Teams Rooms, Zoom, Webex, and Microsoft 365 tools, coordinating with vendors and onsite staff. A proactive, customer‑focussed approach and strong documentation skills are essential.