Service Desk Administrator - Audio Visual

Centorrino-Technologies-1; Sydney; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Training & development

Employee discounts

IT equipment provided

Team events

Job summary

Centorrino Technologies is seeking a Service Desk Administrator - Audio Visual to join our Managed Services team in Australia. You will provide remote Level 2/3 support for AV and meeting room technologies, troubleshoot conferencing platforms, and monitor environments to ensure optimal performance.

You will work with Teams Rooms, Zoom, Webex, and Microsoft 365 tools, coordinating with vendors and onsite staff. A proactive, customer‑focussed approach and strong documentation skills are essential.

Qualifications

• Experience supporting enterprise AV, video conferencing, or Unified Communications environments.
• Strong knowledge of Teams Rooms and modern meeting room technologies.
• Proven troubleshooting across audio, video, conferencing, and collaboration platforms.

Responsibilities

• Provide remote Level 2/3 support for AV and meeting room technologies.
• Troubleshoot and resolve issues across Microsoft Teams Rooms, video conferencing, audio, and collaboration platforms.
• Monitor AV environments, identify issues, and maintain system performance.
• Support end users with meeting setup, live call troubleshooting, and collaboration tools.
• Manage incidents, service requests, and escalations while meeting SLA targets.
• Coordinate with vendors and onsite technicians to resolve complex issues.
• Maintain documentation, knowledge articles, and AV environment standards.
• Contribute to service improvements and optimisation of client collaboration experiences.

Skills

Remote support

Troubleshooting

Communication

Stakeholder management

Problem solving

Prioritisation

Tools

Microsoft Teams Rooms

Video conferencing systems

Microsoft 365

Zoom

Webex

Job description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we're more than just tech-we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Administrator - Audio Visual to join our Managed Services team in Australia.

The Service Desk Administrator - Audio Visual is responsible for the remote support, monitoring, and optimisation of client Audio Visual environments, ensuring seamless collaboration experiences across meeting rooms, conferencing platforms, and end-user devices.

What You'll Do

• Provide remote Level 2/3 support for AV and meeting room technologies.
• Troubleshoot and resolve issues across Microsoft Teams Rooms, video conferencing, audio, and collaboration platforms.
• Monitor AV environments, proactively identify issues, and maintain system performance.
• Support end users with meeting setup, live call troubleshooting, and collaboration tools.
• Manage incidents, service requests, and escalations while meeting SLA targets.
• Coordinate with vendors and onsite technicians to resolve complex issues.
• Maintain documentation, knowledge articles, and AV environment standards.
• Contribute to service improvements and the optimisation of client collaboration experiences.

What You'll Bring

• Experience supporting enterprise AV, video conferencing, or Unified Communications environments.
• Strong knowledge of Microsoft Teams Rooms and modern meeting room technologies.
• Proven troubleshooting skills across audio, video, conferencing, and collaboration platforms.
• Understanding of AV signal flow, networking fundamentals, and common AV vendors.
• Experience supporting Teams, Zoom, Webex, and Microsoft 365 collaboration tools.
• A customer-first mindset with strong communication and stakeholder management skills.
• Ability to prioritise, solve problems, and work effectively in a fast-paced environment.
• A proactive approach to continuous improvement, documentation, and service excellence.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.

• Extensive training and development opportunities that enable continual growth as part of your career planning.

• Extensive discounts and benefits to maximise your money.

• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.

• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.