Service Desk Administrator - Audio Visual

Centorrino Technologies Pty Ltd.; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Training & development

Discounts & benefits

IT equipment provided

Team events

Job summary

Centorrino Technologies Pty Ltd. is seeking a Service Desk Administrator - Audio Visual to support our Managed Services team across Australia. You will remotely support AV and meeting room technologies, troubleshoot issues, and ensure smooth collaboration experiences for clients.

Ideal applicants bring experience with enterprise AV, Teams Rooms, and a customer-focused mindset. This hybrid role offers training, benefits, and opportunities to contribute to service excellence within a growing team.

Qualifications

• Experience supporting enterprise AV, video conferencing, or Unified Communications environments.
• Strong knowledge of Microsoft Teams Rooms and modern meeting room technologies.
• Proven troubleshooting across audio, video, conferencing, and collaboration platforms.
• Understanding of AV signal flow and networking fundamentals; familiarity with AV vendors.
• Experience supporting Teams, Zoom, Webex, and Microsoft 365 tools.
• Customer-first mindset with strong communication and stakeholder management skills.
• Ability to prioritise, solve problems and perform in a fast-paced environment.
• Proactive approach to documentation and service excellence.

Responsibilities

• Provide remote Level 2/3 support for AV and meeting room technologies.
• Troubleshoot and resolve issues across Teams Rooms, video conferencing, audio, and collaboration platforms.
• Monitor AV environments, identify issues, and maintain performance.
• Assist end users with meeting setup and live call troubleshooting.
• Manage incidents, requests, and escalations while meeting SLA targets.
• Coordinate with vendors and onsite technicians to resolve complex issues.
• Maintain documentation, knowledge articles, and AV environment standards.
• Contribute to service improvements and client collaboration experiences.

Skills

AV & UC environments

Teams Rooms knowledge

Troubleshooting across AV

Networking fundamentals

Teams/Zoom/Webex/Office 365

Communication & stakeholder mgmt

Problem solving in fast-paced env

Documentation & process improvement

Job description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Administrator - Audio Visual to join our Managed Services team in Australia.

The Service Desk Administrator - Audio Visual is responsible for the remote support, monitoring, and optimisation of client Audio Visual environments, ensuring seamless collaboration experiences across meeting rooms, conferencing platforms, and end-user devices.

Requirements

What You'll Do

• Provide remote Level 2/3 support for AV and meeting room technologies.
• Troubleshoot and resolve issues across Microsoft Teams Rooms, video conferencing, audio, and collaboration platforms.
• Monitor AV environments, proactively identify issues, and maintain system performance.
• Support end users with meeting setup, live call troubleshooting, and collaboration tools.
• Manage incidents, service requests, and escalations while meeting SLA targets.
• Coordinate with vendors and onsite technicians to resolve complex issues.
• Maintain documentation, knowledge articles, and AV environment standards.
• Contribute to service improvements and the optimisation of client collaboration experiences.

What You’ll Bring

• Experience supporting enterprise AV, video conferencing, or Unified Communications environments.
• Strong knowledge of Microsoft Teams Rooms and modern meeting room technologies.
• Proven troubleshooting skills across audio, video, conferencing, and collaboration platforms.
• Understanding of AV signal flow, networking fundamentals, and common AV vendors.
• Experience supporting Teams, Zoom, Webex, and Microsoft 365 collaboration tools.
• A customer-first mindset with strong communication and stakeholder management skills.
• Ability to prioritise, solve problems, and work effectively in a fast-paced environment.
• A proactive approach to continuous improvement, documentation, and service excellence.

Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.