HVAC Service Supervisor

EQUANS ANZ; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Autonomy

Competitive salary and maintained VEH

Technical training and career growth

Strong safety culture

Diverse portfolio of projects

Job summary

Equans is seeking an experienced HVAC Service Supervisor to lead our South Australian service team and deliver outstanding outcomes for commercial and industrial clients. You will stay hands-on with technical support, mentor technicians, manage customer relationships and drive service excellence while upholding safety and Australian Standards.

The role involves supervising service delivery, scheduling, fault-finding and coordinating resources, with a focus on growth opportunities within existing

Qualifications

• Minimum 5 years' field experience in commercial/industrial HVAC.
• Experience leading teams or supervising technicians.
• Strong fault-finding, diagnostic and troubleshooting skills.
• Knowledge of Australian Standards and HVAC codes.
• Current Refrigerant Handling Licence and Restricted Electrical Licence.
• Current Australian Driver's Licence.
• Excellent written and verbal communication and stakeholder management.

Responsibilities

• Lead, mentor, coach and support a team of HVAC Technicians.
• Oversee service delivery across commercial and industrial HVAC and refrigeration systems.
• Inspect, test and assess equipment per Australian Standards and client requirements.
• Identify opportunities for repair, replacement, upgrade and improvements within existing contracts.
• Build and maintain strong customer relationships and ensure exceptional service outcomes.
• Proactively manage customer concerns and drive efficient resolutions.
• Coordinate workloads, route planning and job scheduling to maximise productivity.
• Drive revenue growth by identifying new opportunities with existing and prospective clients.
• Monitor and improve operational efficiencies through time management and resource allocation.
• Review service activities and implement continuous improvement initiatives.

Skills

HVAC service leadership

Team supervision

Troubleshooting

Customer relations

Australian Standards

Job description

Lead a High-Performing Team. Drive Technical Excellence. Grow Your Career with Equans.

Location: South Australia

Employment Type: Full Time

At Equans, we deliver innovative technical services across the built environment, providing clients with industry-leading HVAC, refrigeration, electrical, and energy solutions. Due to continued growth, we're looking for an experienced HVAC Service Supervisor to lead our South Australian service team and play a key role in delivering exceptional outcomes for our commercial and industrial customers.

This is an opportunity for a proven HVAC professional who enjoys mentoring technicians, building customer relationships, driving service excellence, and contributing to business growth.

About The Role

As the HVAC Service Supervisor, you'll be responsible for overseeing a team of service technicians while remaining hands‑on with technical support, troubleshooting, customer engagement, and operational performance.

You'll ensure service delivery exceeds customer expectations while maintaining compliance with Australian Standards, contractual obligations, and Equans' commitment to safety, quality, and innovation.

Key Responsibilities

• Lead, mentor, coach and provide technical support to a team of HVAC Technicians.


• Supervise service delivery across commercial and industrial HVAC and refrigeration systems.


• Inspect, test and assess HVAC and refrigeration equipment in accordance with Australian Standards and client requirements.


• Assist in identifying and securing repair, replacement, upgrade and improvement opportunities within existing customer contracts.


• Build and maintain strong customer relationships, ensuring exceptional service outcomes.


• Proactively manage customer concerns and complaints and drive efficient resolutions.


• Coordinate technician workloads, route planning and job scheduling to maximise productivity and service delivery.


• Drive revenue growth by identifying new business opportunities with existing and prospective customers.


• Monitor and improve operational efficiencies through effective time management, stock control and resource allocation.


• Review service activities and implement continuous improvement initiatives.


• Ensure accurate completion of call reports, annual reports, technician trackers and timesheets.


• Participate in an after‑hours on‑call roster and attend service call‑outs when required.


• Attend toolbox meetings, training sessions and safety initiatives.


• Maintain a high level of professional presentation across personnel and company vehicles.


• Promote and uphold all company policies, procedures and safety requirements.

About You

You're a respected HVAC professional with strong leadership capability, technical expertise and a customer‑first mindset. You thrive in a fast‑paced environment, enjoy coaching others, and know how to balance operational performance with outstanding customer service.

Essential Skills & Experience

• Proven experience within commercial and industrial HVAC service, maintenance and installation environments.


• Minimum 5 years' field experience, ideally within the HVAC mechanical services industry.


• Previous experience leading teams or supervising technicians.


• Strong fault‑finding, diagnostic and technical troubleshooting capability.


• Demonstrated ability to prioritise work, manage competing deadlines and minimise repeat call‑backs.


• Experience driving process compliance and continuous improvement initiatives.


• Excellent written and verbal communication skills.


• Strong customer relationship and stakeholder management abilities.


• Analytical approach to reviewing performance and identifying improvement opportunities.


• Thorough understanding of relevant Australian Standards, HVAC codes and industry regulations.


• Current Refrigerant Handling Licence.


• Restricted Electrical Licence.


• Construction Industry White Card.


• Current Australian Driver's Licence.

Why Equans?

At Equans, our people are at the centre of everything we do. We invest in our teams, support career progression and provide opportunities to work on diverse and challenging projects across critical infrastructure and commercial environments.

You'll enjoy:

• Leadership role with genuine autonomy and influence


• Competitive salary package and fully maintained vehicle


• Career development and ongoing technical training


• Supportive national business with strong local leadership


• Exposure to a diverse portfolio of commercial and industrial clients


• A strong safety culture where people come first


• Opportunities to contribute to innovation, growth and continuous improvement initiatives

Ready to Take the Next Step?

If you're an experienced HVAC professional looking to step into a leadership role with a global organisation that values technical excellence, customer service and career growth, we'd love to hear from you.