HVAC Service Coordinator: Drive Efficiency & Growth

Ck Climate Kontrol Pty Ltd; Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Job summary

CK Climate Kontrol Pty Ltd in Sydney is seeking an experienced HVAC Service Coordinator to manage day-to-day service operations, coordinating clients, technicians and suppliers from initial request through to invoicing.

You will schedule reactive service calls, planned maintenance and minor works, set up jobs in Simpro, manage purchase orders and ensure accurate documentation for invoicing while identifying process improvements across the service division.

Qualifications

• Experience coordinating field technicians or tradespeople.
• Familiarity with Simpro or similar job management systems.
• Excellent organisational and time-management skills.
• Strong attention to detail across job documentation and invoicing requirements.
• Confidence communicating with clients, suppliers, technicians and internal stakeholders.
• Experience coordinating materials, purchase orders and service documentation.
• Ability to manage multiple priorities in a busy service environment.
• A practical, solutions-focused approach.
• Ability to work independently while contributing to a wider team.

Responsibilities

• Receiving client service requests and managing service enquiries.
• Scheduling technicians across reactive service calls, planned maintenance and defect works.
• Setting up customers, service jobs and small works in Simpro.
• Rescheduling jobs according to priority and operational requirements.
• Preparing and following up quotes for service work and minor projects.
• Ordering materials and scheduling works once parts have been received.
• Managing purchase orders and following up outstanding client POs.
• Reviewing service reports to ensure they are accurate, complete and ready for invoicing.
• Coordinating client documentation, including SWMS and site access information.
• Monitoring subcontractor insurance and compliance documentation.
• Reconciling technician timesheets and allocating hours to the correct jobs.
• Supporting Accounts with invoicing and payment-related enquiries.
• Identifying opportunities to improve systems, procedures and service delivery.

Skills

Strong organisational skills

Time-management

Excellent communication

Multi-priority management

Independent with team work

Flexible adaptable attitude

Attention to detail

Tools

Simpro

Job description

CK Climate Kontrol Pty Ltd in Sydney is seeking an experienced HVAC Service Coordinator to manage day-to-day service operations, coordinating clients, technicians and suppliers from initial request through to invoicing.

You will schedule reactive service calls, planned maintenance and minor works, set up jobs in Simpro, manage purchase orders and ensure accurate documentation for invoicing while identifying process improvements across the service division.