HVAC Operations Leader: Service Delivery & Growth

BGIS Global Integrated Solutions Canada; Melbourne; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Company vehicle

Competitive salary

Career development

Top-tier equipment

Employee referral bonus

Health & lifestyle benefits

Novated leasing (Flare)

Parental leave

Job summary

ASM Chilltech, a BGIS company, seeks an experienced Operations Manager to lead day-to-day service operations in Victoria. You will oversee the Service Department, drive delivery performance, safety and customer service while supporting growth across our national business.

You will coordinate labour, monitor KPIs, manage client relationships and identify continuous improvement opportunities. A background in HVAC&R or related technical services is essential, with proven leadership and strong

Qualifications

• Experience in an Operations Manager or Service Manager role in HVAC&R or facilities management.
• Strong scheduling, resource planning and field service delivery.
• Proven leadership and team development capabilities.
• Solid financial acumen including budgets, margins and WIP.
• Experience managing customer KPIs and SLAs.
• National Police Check may be required.

Responsibilities

• Lead day-to-day operations of the Service Department.
• Support Key Account Managers and admin teams.
• Improve utilisation, productivity and efficiency.
• Coordinate labour and resources to meet requirements.
• Monitor customer KPIs and SLAs.
• Maintain strong client relationships and stakeholders.
• Oversee scheduling and job management systems.
• Provide operational reporting and contract performance reviews.
• Identify improvements across workflows and processes.
• Promote WHS practices and safety culture.

Skills

Operations management

HVAC&R

Service delivery

Budgeting

Stakeholder management

Leadership

Scheduling

Safety adherence

Education

Trade/technical qualification

Tools

Scheduling software

CRM

Reporting tools

Job description

ASM Chilltech, a BGIS company, seeks an experienced Operations Manager to lead day-to-day service operations in Victoria. You will oversee the Service Department, drive delivery performance, safety and customer service while supporting growth across our national business.

You will coordinate labour, monitor KPIs, manage client relationships and identify continuous improvement opportunities. A background in HVAC&R or related technical services is essential, with proven leadership and strong