Operations Manager

ASM Chilltech; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Company vehicle

Competitive salary

Career development

PPE provided

Referral bonus

Wellbeing benefits

Novated leasing

Parental leave

Volunteer leave

Safety culture

Job summary

ASM Chilltech is seeking an experienced Operations Manager to lead the Service Department across Victoria, including Tullamarine and Cranbourne. You will oversee day-to-day operations, coordinate labour and resources, and drive performance, safety and high-quality service delivery.

Reporting to the Service Manager, you will improve utilisation, manage customer requirements, monitor KPIs, and contribute to contract profitability while fostering strong client relationships and continuous

Qualifications

• Previous experience in an Operations Manager, Service Manager or similar leadership role within HVAC&R, mechanical services, facilities management or a related technical services environment.
• Strong understanding of service operations, scheduling, resource planning and field service delivery.
• Demonstrated experience leading and supporting operational and service teams.
• Strong commercial understanding, including budgets, margins, WIP and contract performance.
• Experience managing customer KPIs, SLAs and service delivery requirements.
• Proven ability to drive operational efficiency, process improvement and team performance.
• Strong customer relationship and stakeholder management skills.
• Ability to manage competing priorities in a fast-paced service environment.
• Strong problem-solving and decision-making skills.
• Sound understanding of WHS, environmental and compliance requirements.

Responsibilities

• Lead the day-to-day operations of ASM Chilltech's Service Department, supporting efficient and effective service delivery.
• Lead and support Key Account Managers, service and administration teams to achieve operational and business objectives.
• Drive employee and business performance with a strong focus on utilisation, productivity and operational efficiency.
• Support labour and resource allocation to ensure customer and operational requirements are met.
• Monitor customer KPIs and SLAs and support the team in achieving contractual service requirements.
• Maintain strong relationships with clients, subcontractors, suppliers and internal stakeholders.
• Monitor service WIP and support timely completion and close-out of works.
• Provide regular operational reporting and monitor contract performance, profitability and service outcomes.
• Identify and implement improvements across workflows, systems and operational processes.
• Oversee effective use of scheduling and job management systems and maintain accurate operational records.
• Support customer onboarding, systems integration and operational setup for new customers, vendors and employees.
• Work with key stakeholders to resolve escalated operational and customer issues.
• Support contract reviews and renewals with a focus on sustainable and profitable service delivery.
• Identify development opportunities and support training and capability across the team.
• Promote strong WHS practices and a proactive safety culture across operations.
• Contribute to business growth by identifying opportunities to improve service delivery, customer retention and operational performance.

Skills

HVAC&R experience

Service operations

Leadership

Scheduling

Resource planning

Contract performance

Stakeholder mgmt

Budgeting

Education

Relevant qualifications

Tools

Job management systems

Scheduling software

Operational reporting systems

Job description

Location: Tullamarine, Cranbourne areas, Victoria

Employment Type: Full-Time, Permanent

Join the growing ASM Chilltech team. We are recruiting a full-time Operations Manager to lead and support the delivery of HVAC and refrigeration service operations across Tullamarine, Cranbourne and surrounding areas.

The Role

ASM Chilltech is seeking an experienced Operations Manager to join our team, overseeing day-to-day service operations and supporting the continued growth and performance of the business. This is an exciting opportunity for an experienced operational leader with a background in HVAC&R, mechanical services, facilities services or a related technical environment to take ownership of operational performance, service delivery and team effectiveness.

As Operations Manager, you will lead and support the Service Department and work closely with the Service Manager, Key Account Managers and administration teams. You will focus on improving utilisation and efficiency, coordinating labour and resources, managing customer performance requirements, and ensuring high standards of safety, quality and customer service are consistently achieved. You will also play an important role in driving continuous improvement across systems and processes, maintaining strong client relationships, supporting contract profitability and identifying opportunities to improve the way we deliver services.

From day one, you will be supported by a collaborative team environment, supportive leadership and opportunities for ongoing career development within a growing national business.

Why You Will Love Working With ASM Chilltech

Company vehicle – modern fleet with tolls, fuel and insurance covered

Competitive salary and ongoing development opportunities

Career growth – paid training, study leave and structured development pathways

Top-tier equipment provided – phone, uniforms and PPE supplied

Recognition and rewards – spot recognition vouchers and $2,000 employee referral bonus

Health, wellbeing and lifestyle benefits – Fitness Passport, employee discounts and optional flu vaccinations

Additional employee benefits with Flare including novated leasing options

Paid parental leave and volunteer leave

Safe systems of work and supportive leadership

What You Will Be Doing

Lead the day-to-day operations of ASM Chilltech's Service Department, supporting efficient and effective service delivery

Lead and support Key Account Managers, service and administration teams to achieve operational and business objectives

Drive employee and business performance with a strong focus on utilisation, productivity and operational efficiency

Support labour and resource allocation to ensure customer and operational requirements are met

Monitor customer KPIs and SLAs and support the team in achieving contractual service requirements

Maintain strong relationships with clients, subcontractors, suppliers and internal stakeholders

Monitor service WIP and support timely completion and close-out of works

Provide regular operational reporting and monitor contract performance, profitability and service outcomes

Identify and implement improvements across workflows, systems and operational processes

Oversee effective use of scheduling and job management systems and maintain accurate operational records

Support customer onboarding, systems integration and operational setup for new customers, vendors and employees

Work with key stakeholders to resolve escalated operational and customer issues

Support contract reviews and renewals with a focus on sustainable and profitable service delivery

Identify development opportunities and support training and capability across the team

Promote strong WHS practices and a proactive safety culture across operations

Contribute to business growth by identifying opportunities to improve service delivery, customer retention and operational performance

Your Education, Experience and Skills

Previous experience in an Operations Manager, Service Manager or similar leadership role within HVAC&R, mechanical services, facilities management or a related technical services environment

Strong understanding of service operations, scheduling, resource planning and field service delivery

Demonstrated experience leading and supporting operational and service teams

Strong commercial understanding, including budgets, margins, WIP and contract performance

Experience managing customer KPIs, SLAs and service delivery requirements

Proven ability to drive operational efficiency, process improvement and team performance

Strong customer relationship and stakeholder management skills

Ability to manage competing priorities in a fast-paced service environment

Strong problem-solving and decision-making skills

Sound understanding of WHS, environmental and compliance requirements

Confident using job management, scheduling and operational reporting systems

Relevant trade, technical, business or management qualifications will be highly regarded

As part of our recruitment process, successful candidates will be required to undergo a National Police Check.

About ASM Chilltech

ASM Chilltech is a national leader in commercial and industrial HVAC and refrigeration services, delivering reliable, high-performance solutions across Australia. As a BGIS company, ASM Chilltech specialises in mechanical services projects, planned maintenance and reactive building services solutions across a diverse range of industries and client facilities.

We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present and emerging. ASM Chilltech is an equal opportunity employer and strongly encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, veterans and people from culturally diverse backgrounds.