HVAC Service Operations Lead

ASM Chilltech; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Company vehicle

Competitive salary

Career development

PPE provided

Referral bonus

Wellbeing benefits

Novated leasing

Parental leave

Volunteer leave

Safety culture

Job summary

ASM Chilltech is seeking an experienced Operations Manager to lead the Service Department across Victoria, including Tullamarine and Cranbourne. You will oversee day-to-day operations, coordinate labour and resources, and drive performance, safety and high-quality service delivery.

Reporting to the Service Manager, you will improve utilisation, manage customer requirements, monitor KPIs, and contribute to contract profitability while fostering strong client relationships and continuous

Qualifications

• Previous experience in an Operations Manager, Service Manager or similar leadership role within HVAC&R, mechanical services, facilities management or a related technical services environment.
• Strong understanding of service operations, scheduling, resource planning and field service delivery.
• Demonstrated experience leading and supporting operational and service teams.
• Strong commercial understanding, including budgets, margins, WIP and contract performance.
• Experience managing customer KPIs, SLAs and service delivery requirements.
• Proven ability to drive operational efficiency, process improvement and team performance.
• Strong customer relationship and stakeholder management skills.
• Ability to manage competing priorities in a fast-paced service environment.
• Strong problem-solving and decision-making skills.
• Sound understanding of WHS, environmental and compliance requirements.

Responsibilities

• Lead the day-to-day operations of ASM Chilltech's Service Department, supporting efficient and effective service delivery.
• Lead and support Key Account Managers, service and administration teams to achieve operational and business objectives.
• Drive employee and business performance with a strong focus on utilisation, productivity and operational efficiency.
• Support labour and resource allocation to ensure customer and operational requirements are met.
• Monitor customer KPIs and SLAs and support the team in achieving contractual service requirements.
• Maintain strong relationships with clients, subcontractors, suppliers and internal stakeholders.
• Monitor service WIP and support timely completion and close-out of works.
• Provide regular operational reporting and monitor contract performance, profitability and service outcomes.
• Identify and implement improvements across workflows, systems and operational processes.
• Oversee effective use of scheduling and job management systems and maintain accurate operational records.
• Support customer onboarding, systems integration and operational setup for new customers, vendors and employees.
• Work with key stakeholders to resolve escalated operational and customer issues.
• Support contract reviews and renewals with a focus on sustainable and profitable service delivery.
• Identify development opportunities and support training and capability across the team.
• Promote strong WHS practices and a proactive safety culture across operations.
• Contribute to business growth by identifying opportunities to improve service delivery, customer retention and operational performance.

Skills

HVAC&R experience

Service operations

Leadership

Scheduling

Resource planning

Contract performance

Stakeholder mgmt

Budgeting

Education

Relevant qualifications

Tools

Job management systems

Scheduling software

Operational reporting systems

Job description

ASM Chilltech is seeking an experienced Operations Manager to lead the Service Department across Victoria, including Tullamarine and Cranbourne. You will oversee day-to-day operations, coordinate labour and resources, and drive performance, safety and high-quality service delivery.

Reporting to the Service Manager, you will improve utilisation, manage customer requirements, monitor KPIs, and contribute to contract profitability while fostering strong client relationships and continuous