HVAC Service Operations Leader

BGIS

Melbourne

On-site

AUD 110,000 - 150,000

Full time

6 days ago

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Benefits offered by this job

Company vehicle

Competitive salary

Career growth

Top-tier equipment provided

Recognition vouchers

Health, wellbeing and lifestyle perks

Novated leasing options

Paid parental leave

Volunteer leave

Safe systems of work

Supportive leadership

Job summary

ASM Chilltech, a BGIS company, is recruiting an Operations Manager to lead and support HVAC&R service operations across Victoria. This full-time role focuses on operational performance, service delivery, and team effectiveness within a growing national business.

You will oversee the Service Department, collaborate with Service Managers, account managers and admin teams to optimise utilisation, labour resources, and contract profitability while maintaining high safety and customer service

Qualifications

Experience in Operations/Service management in HVAC&R or related technical environment.
Strong scheduling, resource planning and field service delivery.
Proven ability to drive operational efficiency and process improvement.
WHS knowledge and compliance responsibilities.
National Police Check required as part of recruitment process.

Responsibilities

Lead day-to-day operations of the Service Department and ensure service delivery efficiency.
Drive utilization, productivity and contract performance with cross-functional teams.
Monitor KPIs, SLAs and WIP; maintain client relationships and safety standards.
Identify improvements across workflows and systems; oversee scheduling and records.
Support onboarding for new customers and training across the team.