Human Resources Service Advisor

Sydney Water; Parramatta; Hybrid; AUD 100,000 - 123,000; Full time

Benefits offered by this job

Hybrid Work Environment

Continuous Professional Growth

24/7 Wellbeing Support

Discounted Private Health Insurance

Family First: parental leave & child‑m

Fitness Passport

Novated Leasing

Competitive Remuneration

Job summary

Sydney Water is seeking a Business Connect Human Resources Service Advisor to join our HR Service Centre. You will resolve a wide range of HR enquiries across policies, payroll, recruitment and employee relations while delivering exceptional customer service.

You will support HR processes, navigate HR systems, and contribute to continuous service improvements. The role is based in a hybrid work environment with clear SLA targets and diverse, staff‑facing responsibilities.

Qualifications

• Knowledge of and ability to apply a broad range of HR policies, procedures, and processes.
• Strong problem solving and enquiry handling skills to resolve issues efficiently.
• Excellent organisational and administrative skills with high attention to detail and workload prioritisation.

Responsibilities

• Provide prompt responses to HR enquiries across policies, payroll, recruitment, employee relations, injury management and more.
• Deliver quality customer service that meets service standards and targets.
• Assist with day‑to‑day HR activities including HR system navigation and processing of HR forms.

Skills

Customer service

HR policies

Problem solving

Organization

Data entry

Communication

Multichannel

Adaptability

Time management

Tools

HR systems

Job description

Business Connect - Human Resources Service Advisor

• EA 9 - 38 Hours
• $111,500.24 + Super

As a Service Advisor you will be part of a high performing team within Business Connect, Sydney Water’s Business Services Centre providing accurate and efficient first contact resolutions on multifunctional enquiries including people-related enquiries, facilities & workplace services, purchasing, procurement, and accounting enquiries for external suppliers & internal customers.

About the role

• Provide prompt response to enquiries across all aspects of HR including the full suite of HR policies, procedures, payroll, recruitment, employee relations, injury management and rehabilitation, learning and development and systems.
• Provide quality customer serviceto staffthat consistently meets service standards and targets.
• Assistand support day-to-day HR activities includingHR systemnavigationandprocessing of HR forms and related documentation.
• Contribute to the continuous improvement of customer experience during the enquiry process.
• Ensure Service Level Agreement targets are met for handling enquiries.

About you

• Knowledgeofand ability to apply a broad range of policies, procedures, and processes.
• Problem solving and enquiry skills to understand the nature of an enquiry and respond in an efficient way.
• Well-developed organisational and administrative skills, including strong attention to detail and the ability to prioritise and control own workload.
• Ability to use a range of corporate systems including HR, Tenancy, Finance information systems including accessing, inputting, and compiling data.
• Adapt to diverse communication channels such as telephone, onlinechatand/or email in responding to enquiries.
• Experience working in a contact centre environment would be beneficial.
• Advanced interpersonal and customer service skills.

Please see the job profile for the role’s full accountabilities here

Closing date: Thursday 5th November 2026 11.59 AEST

At Sydney Water, your work will make a real difference in people’s lives—and your own. With diverse projects and roles, you'll find ample career growth opportunities. At Sydney Water, we actively seek and celebrate diversity, equity, inclusion, and individuality., fostering a safe environment where everyone can thrive and shape impactful community projects. We offer flexible working arrangements and opportunities for career progression among our many benefits.

• Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
• Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
• Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
• Family First:Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.
• Fitness Passport:Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile. Your personal information will be collected in accordance with Dayforce’s Terms andPrivacy Policyand Sydney Water’sPrivacy Collection Statement – recruitment.