Human Resources Advisor

Arvato; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Arvato Supply Chain Solutions in Australia is seeking a Human Resources Advisor for the Villawood distribution centre, supporting warehouse and support staff. The role operates as a hands-on generalist, implementing global people policies on site and reporting to the Australian Managing Director.

You will manage end-to-end recruitment, maintain confidential HR records, advise supervisors on performance and conduct, and coordinate onboarding and payroll-related matters.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related discipline + 1 year of relevant experience OR at least 5 years of relevant experience
• Solid understanding of Australian employment law, payroll compliance, and HR best practices
• Strong interpersonal, negotiation, and problem-solving abilities
• Proficiency in payroll platforms (e.g., Workday, ADP) and Microsoft Office Suite

Responsibilities

• Run recruitment end to end for the site's warehouse and support roles — writing and placing job advertising across SEEK, Indeed and Arvato's careers channels, briefing labour-hire partners for pick-pack and forklift crews, and then screening, shortlisting and interviewing applicants before putting selection recommendations to the relevant hiring manager.
• Keep the site's employee data accurate and confidential — holding personnel records, contracts, leave and payroll-input files, and training and licensing registers current within Arvato's HR information systems, and pushing new-starter, transfer and exit updates through cleanly for payroll, audit and reporting.
• Be the first port of call for supervisors and shift managers on everyday people questions — talking them through Arvato's workplace-relations policies and the site's HR procedures, guiding them on performance, attendance and conduct or disciplinary steps, and escalating complex or higher-risk matters to the APAC HR Director.
• Coordinate onboarding and induction for new starters joining the floor — booking site and WHS inductions, issuing and explaining employment contracts, salary and roster conditions, taking people through their entitlements, and pointing them to training pathways and the internal-movement and promotion opportunities that open up as the site grows.
• Take in and document new hiring requests from the site's operational departments — sitting with Operations, Inbound, Outbound, and people leaders to capture each role's job description, pay band and employment conditions, and logging the approved requisition so recruitment starts against a clear, agreed brief.
• Keep live openings in front of the right people — posting current vacancies to Arvato's external job boards and internal noticeboards, responding to candidate and job-seeker enquiries, and keeping hiring managers across pipeline and applicant status for each open role.
• Help resolve issues on the floor before they grow — supporting managers through employee grievances, complaints and conduct matters, gathering the facts, and joining discussions with employees, labour-hire providers and, where relevant, employee representatives about pay, rostering and other terms and conditions, while referring formal negotiations and higher-risk disputes to the APAC HR Director.
• Keep the site aligned with its employment obligations — working across the modern awards, enterprise arrangements and employment contracts covering the warehouse and workforce, checking pay and classification treatment against Fair Work and NSW legislation, and giving managers plain-English guidance on how award terms and dispute-resolution steps apply in practice.
• Contribute to the site's people frameworks — helping draft and roll out workplace-relations policies, HR programs and the procedures that sit behind them, and supporting the APAC HR Director and Managing Director on the practical detail of any enterprise agreement or productivity- and wage-adjustment arrangement that applies at Villawood, including how each change lands and is put into practice on the floor.
• Coordinate the site's employee-voice channels — helping stand up and run the site's consultative and WHS committees, organising toolbox talks, consultation sessions and employee-participation and engagement activities, and making sure feedback and outcomes travel back to both employees and site leadership.

Skills

Interpersonal skills

Negotiation

Problem-solving

Attention to detail

Education

Bachelor's degree in Human Resources or related

Tools

Workday

ADP

Microsoft Office

Job description

Arvato Supply Chain Solutions is the global supply-chain and e-commerce fulfilment division of Bertelsmann, operating distribution and value-added-services centres across five continents. Its Australian operation runs a multi-client distribution centre at Villawood in the Greater Sydney region, providing warehousing, order picking, direct-to-consumer and direct-to-retailer distribution, customs and trade-compliance processing, and a range of value-added services to global B2B and B2C clients across sectors such as consumer electronics, fashion, beauty, lifestyle and healthcare. The site operates to a high (TAPA-A) security standard and relies on a diverse, multinational warehouse, and support workforce that scales with client demand and seasonal peaks.

About the role

We are looking for a Human Resources Advisor to deliver the full people-support and personnel-administration service for the Villawood distribution centre and its workforce of warehouse and support staff. Operating as a standalone, hands-on generalist, the role puts the global group's people policies and programs into practice on the ground in Australia. It reports directly to the Australian Managing Director for day-to-day delivery and site priorities, and on a functional (dotted-line) basis to the APAC HR Director in Singapore, who sets the regional HR framework, systems and standards the Australian operation works within as part of Arvato's global business.

Key responsibilities

Run recruitment end to end for the site's warehouse and support roles — writing and placing job advertising across SEEK, Indeed and Arvato's careers channels, briefing labour-hire partners for pick-pack and forklift crews, and then screening, shortlisting and interviewing applicants before putting selection recommendations to the relevant hiring manager.

Keep the site's employee data accurate and confidential — holding personnel records, contracts, leave and payroll-input files, and training and licensing registers current within Arvato's HR information systems, and pushing new-starter, transfer and exit updates through cleanly for payroll, audit and reporting.

Be the first port of call for supervisors and shift managers on everyday people questions — talking them through Arvato's workplace-relations policies and the site's HR procedures, guiding them on performance, attendance and conduct or disciplinary steps, and escalating complex or higher-risk matters to the APAC HR Director.

Coordinate onboarding and induction for new starters joining the floor — booking site and WHS inductions, issuing and explaining employment contracts, salary and roster conditions, taking people through their entitlements, and pointing them to training pathways and the internal-movement and promotion opportunities that open up as the site grows.

Take in and document new hiring requests from the site's operational departments — sitting with Operations, Inbound, Outbound, and people leaders to capture each role's job description, pay band and employment conditions, and logging the approved requisition so recruitment starts against a clear, agreed brief.

Keep live openings in front of the right people — posting current vacancies to Arvato's external job boards and internal noticeboards, responding to candidate and job-seeker enquiries, and keeping hiring managers across pipeline and applicant status for each open role.

Help resolve issues on the floor before they grow — supporting managers through employee grievances, complaints and conduct matters, gathering the facts, and joining discussions with employees, labour-hire providers and, where relevant, employee representatives about pay, rostering and other terms and conditions, while referring formal negotiations and higher-risk disputes to the APAC HR Director.

Keep the site aligned with its employment obligations — working across the modern awards, enterprise arrangements and employment contracts covering the warehouse and workforce, checking pay and classification treatment against Fair Work and NSW legislation, and giving managers plain-English guidance on how award terms and dispute-resolution steps apply in practice.

Contribute to the site's people frameworks — helping draft and roll out workplace-relations policies, HR programs and the procedures that sit behind them, and supporting the APAC HR Director and Managing Director on the practical detail of any enterprise agreement or productivity- and wage-adjustment arrangement that applies at Villawood, including how each change lands and is put into practice on the floor.

Coordinate the site's employee-voice channels — helping stand up and run the site's consultative and WHS committees, organising toolbox talks, consultation sessions and employee-participation and engagement activities, and making sure feedback and outcomes travel back to both employees and site leadership.

About you

At least bachelor's degree in Human Resources, Business Administration, or a related discipline + 1 year of relevant experience OR at least 5 years of relevant experience

Solid understanding of Australian employment law, payroll compliance, and HR best practices

Strong interpersonal, negotiation, and problem-solving abilities

Proficiency in payroll platforms (e.g., Workday, ADP) and Microsoft Office Suite