HubSpot Administrator - Remote

YO AI Labs; City of Melbourne; Remote; AUD 90,000 - 130,000; Full time

Job summary

YO AI Labs is seeking experienced Salesforce and HubSpot Administrators to support a customer project focused on revenue systems and operational excellence. The role is remote and contract-based, requiring strong CRM expertise to evaluate SaaS operations and resolve data/process issues across CRM and related tools.

You will audit, reconcile, and document system changes, ensuring governance and scalable CRM design. Excellent English communication is essential in a SaaS environment.

Qualifications

• 4–6 years hands-on CRM administration experience.
• Experience leading CRM implementations, migrations or rollouts.
• Strong knowledge of fields, objects, flows, validation rules, automation and permissions.

Responsibilities

• Audit CRM and revenue systems for inconsistencies and automation issues.
• Analyze policy conflicts and determine business rules.
• Review and reconcile data across CRM and connected platforms.
• Create operational prompts and documentation for SaaS scenarios.
• Document recommended system changes and decisions.
• Assess CRM changes impact on billing, CPQ, ticketing and integrated tools.
• Provide insights on CRM optimization and governance.

Skills

Salesforce

HubSpot

Dynamics 365

CRM implementations

SQL

APIs

Data reconciliation

Tools

APIs

Data models

Job description

Role Type: Contractor
Location: Remote

We are seeking experienced Salesforce / HubSpot Administrators - Revenue Systems (SaaS) to support a customer project focused on operational excellence across CRM and revenue systems.

You’ll use your CRM expertise to evaluate real-world SaaS operations, resolve data and process inconsistencies, and help improve how AI systems understand complex business workflows. No prior AI experience is required.

Scope of Work

• Audit CRM and integrated revenue systems for inconsistencies, outdated policies, duplicate records, and automation issues.
• Analyze policy conflicts and determine appropriate business rules.
• Review and reconcile data across CRM and connected platforms.
• Create clear operational prompts and documentation for complex SaaS scenarios.
• Document recommended system changes and operational decisions.
• Assess the impact of CRM changes on billing, CPQ, ticketing, and other integrated tools.
• Provide insights on CRM optimization, system design, and sustainable governance.

Preferred Qualifications

• 4-6 years of hands-on experience with Salesforce, HubSpot, Microsoft Dynamics 365, or similar CRM platforms.
• Experience leading CRM implementations, migrations, consolidations, or rollouts.
• Strong knowledge of fields, objects, flows, validation rules, automation, and permissions.
• Experience with at least two revenue or operational systems such as billing, CPQ, ticketing, or integration platforms.
• Working knowledge of SQL, APIs, data models, and cross-system data reconciliation.
• Experience working in SaaS environments.
• Excellent written and verbal English communication skills.