CRM Admin - Remote

YO AI Labs; New South Wales; Remote; AUD 90,000 - 120,000; Part time

Job summary

YO AI Labs is seeking an experienced Salesforce / HubSpot Administrator – Revenue Systems (SaaS) to support a customer project focused on operational excellence across CRM and revenue systems.

You will administer Salesforce and HubSpot, resolve data and process issues, and help design scalable governance for cross‑system integrations in a fast‑moving SaaS environment.

Strong English communication and hands-on experience with data modeling, flows, and APIs are required.

Qualifications

• 4–6 years hands-on CRM experience with Salesforce, HubSpot, or Dynamics 365.
• Led CRM implementations, migrations, or rollouts.
• Strong knowledge of fields, objects, flows, and automation.
• Experience with revenue/operational systems (billing, CPQ, ticketing).
• Working knowledge of SQL, APIs, data models, and cross-system reconciliation.
• Experience in SaaS environments.
• Excellent written and verbal English communication.

Responsibilities

• Audit CRM and revenue systems for inconsistencies and automation issues.
• Analyze policy conflicts and define business rules.
• Review and reconcile data across CRM and connected platforms.
• Create clear operational prompts and documentation for SaaS scenarios.
• Document recommended system changes and operational decisions.
• Assess impact of CRM changes on billing, CPQ, ticketing, and integrations.
• Provide insights on CRM optimization and sustainable governance.

Tools

Salesforce

HubSpot

Microsoft Dynamics 365

Job description

Salesforce / HubSpot Administrator – Revenue Systems (SaaS)

Role Type: Contractor
Location: Remote

We are seeking experienced Salesforce / HubSpot Administrators – Revenue Systems (SaaS) to support a customer project focused on operational excellence across CRM and revenue systems.

You’ll use your CRM expertise to evaluate real-world SaaS operations, resolve data and process inconsistencies, and help improve how AI systems understand complex business workflows. No prior AI experience is required.

Scope of Work

• Audit CRM and integrated revenue systems for inconsistencies, outdated policies, duplicate records, and automation issues.
• Analyze policy conflicts and determine appropriate business rules.
• Review and reconcile data across CRM and connected platforms.
• Create clear operational prompts and documentation for complex SaaS scenarios.
• Document recommended system changes and operational decisions.
• Assess the impact of CRM changes on billing, CPQ, ticketing, and other integrated tools.
• Provide insights on CRM optimization, system design, and sustainable governance.

Preferred Qualifications

• 4–6 years of hands-on experience with Salesforce, HubSpot, Microsoft Dynamics 365, or similar CRM platforms.
• Experience leading CRM implementations, migrations, consolidations, or rollouts.
• Strong knowledge of fields, objects, flows, validation rules, automation, and permissions.
• Experience with at least two revenue or operational systems such as billing, CPQ, ticketing, or integration platforms.
• Working knowledge of SQL, APIs, data models, and cross-system data reconciliation.
• Experience working in SaaS environments.
• Excellent written and verbal English communication skills.