Hub Manager - Jigsaw Frenchs Forest

Fighting Chance Australia; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Salary packaging

Wellbeing programs

Meaningful impact

Job summary

Fighting Chance Australia in Sydney is seeking a senior operations leader to manage local social enterprise activities and customer relationships within our Jigsaw hub. You will ensure high-quality service delivery, maintain hub capacity, and uphold WHS standards while driving positive margins and participant outcomes.

You will oversee the Jigsaw Academy and Employment Pathways, lead a multidisciplinary team, and develop strategic partnerships with NDIA networks, employers, and community

Qualifications

• 5+ years leading medium-to-large teams with measurable outcomes.
• Experience in disability, allied health, teaching, or related field.
• Understanding of NDIS framework, funding models, and practice standards.
• Strong commercial acumen and ability to balance outcomes with person-centred values.

Responsibilities

• Oversee local social enterprise operations and ensure positive net margins.
• Lead the Jigsaw Academy and Employment Pathway execution.
• Drive stakeholder engagement with NDIA networks, employers, and partners.
• Inspire and retain a multidisciplinary team while ensuring WHS compliance.

Skills

Leadership

NDIS knowledge

Stakeholder management

Operations management

Team management

Education

Degree in disability studies/health/education

Job description

Fighting Chance Australia - Frenchs Forest NSW

At Jigsaw, we're on a mission to build an Australia where people with disability are fully included in the workforce. We believe people prepare best for work, through work. Operating a thriving commercial document and data management social enterprise alongside our Jigsaw Academy, we provide paid training pathways that prepare participants to transition seamlessly into open employment.

What the Role is All About

Reporting to the Head of Operations, the Manage local social enterprise operations (e.g., digitisation services) and customer relationship management to deliver positive net margins, maintain optimal hub capacity, and ensure high standards across office operations, facilities, and work health and safety (WHS) protocols. leads the strategic, operational, and commercial success of our assigned Jigsaw Hub. You will bridge person-centred support with business acumen to expand our impact, maintain high participant outcomes, and drive commercial performance.

• Pathway & Program Execution: Oversee the Jigsaw Academy, ensuring high-quality Employment Pathway Plans (EPPs) with S.M.A.R.T. goals and smooth progression for all participants.
• Commercial & Hub Operations: Manage local social enterprise operations (e.g., digitisation services) and customer relationship management to deliver positive net margins, maintain optimal hub capacity, and ensure high standards across office operations, facilities, and Workplace Health & Safety (WHS).
• Stakeholder & Community Engagement: Lead local community outreach, participant intake pipelines, and strategic relationships with NDIS networks, employers, government representatives, and philanthropic partners.
• Team Leadership & Retention: Inspire and lead a multi-disciplinary team, building a high-performance culture, driving strong post-placement retention, and supporting staff through incident and behaviour management.

What You Need to Succeed

• Leadership Experience: 5+ years managing medium-to-large teams, with a track record of driving performance, morale, and commercial or operational outcomes.
• Industry & Support Expertise: 3+ years in disability, allied health, teaching, or a relevant degree. Must demonstrate hands-on experience supporting complex disability needs alongside a deep working knowledge of the NDIS framework, practice standards, and funding models.
• Commercial Acumen: A practical understanding of business operations, contract delivery, and balancing financial viability with person-centred values.
• Stakeholder Management: Exceptional communication skills with the ability to build rapport across participants, families, corporate partners, and government bodies.
• Licensing & Safety Checks: Valid NDIS Worker Screening Check, Working with Children Check (WWCC), and Australian Work Rights.

Why Join Us?

• Competitive Perks: Tax-free salary packaging options to maximise your take-home pay.
• Health & Wellbeing: Access to wellness initiatives, confidential support via EAP, and flexible workplace arrangements.
• Meaningful Impact: Direct accountability in creating real, award-wage jobs and career pathways for people with disability.

Fighting Chance is a Child Safe Organisation and an Equal Opportunity Employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and individuals with lived disability experience.