Regional Coordinator

Fighting Chance Australia; City of Brisbane; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary Packaging

Wellness days

Professional development

Job summary

Fighting Chance Australia explores opportunities for Avenue in Queensland, leading the Avenue Day Program and its micro-enterprises. The Regional Coordinator provides day-to-day operational leadership, ensuring person-centred activities and strong stakeholder engagement.

You will manage day-to-day operations, supervise staff, and coordinate partnerships to support participant goals and secure compliant program delivery.

Qualifications

• Experience with disability sector and NDIS
• Strong stakeholder relationships and collaboration skills
• Exceptional organisational and time-management abilities
• Excellent written and verbal communication across diverse audiences
• Proven leadership and staff supervision capabilities
• Ability to adapt tasks for participant-centred outcomes
• Willingness to obtain necessary checks and licenses

Responsibilities

• Oversee daily delivery of digitisation contracts and micro-enterprises tailored to participant goals.
• Serve as primary operational contact for external clients with workflows and timelines.
• Deliver direct support, implement behaviour strategies, and monitor NDIs goals.
• Maintain communication with families, draft progress reports and NDIS documentation.
• Lead Support Workers with pre-briefs/de-briefs, mentoring, and performance reviews.
• Coordinate rosters and task assignments to match team strengths.
• Ensure accurate NDIS billing entries and incident reporting.
• Oversee day-to-day budgets and WHS-compliant workplace conditions

Skills

NDIS knowledge

Stakeholder management

Organisational skills

Communication

Team leadership

Problem solving

Disability experience

Education

Relevant university degree

Job description

Fighting Chance Australia – Mount Gravatt QLD

Avenue – About

Australia’s leading inclusive social enterprise, Avenue is far more than a day program - we are a pioneering national network of thriving hubs and micro-enterprises where people of all abilities come to gain a sense of community, grow, and contribute while delivering high-quality products and services. We bring world-class learning and social opportunities to individuals regardless of their support needs.

What began as a single hub in Frenchs Forest has rapidly expanded into a dynamic footprint across the country, currently empowering 650 participants across five thriving micro-enterprises. Our participants join real teams, share in the profits, and exercise true choice and control over the social and community activities they access. We are also proud to work alongside a growing network of business partners who initially came for the high-quality service and stayed for the team!

Now, Avenue is bringing its category-defining model north as we expand operations into Queensland.

Avenue is one of the flagship enterprises built by Fighting Chance, an organisation dedicated to designing and scaling social ventures that move the dial for Australians with disability and their families. Together, we are inspired by the vision that people with disability have unbridled access to opportunity, dignity, and prosperity within a truly inclusive society.

THE ROLE

This role reports directly to the General Manager – Expansion. The Regional Coordinator is responsible for managing all day-to-day operations and activities of the Avenue Day Program. The role exercises operational leadership, team coordination and service oversight to deliver high-quality, person-centered day program activities which may include digitisation and other micro-enterprises. The role ensures participants are supported to achieve their personal goals, foster social connections, and engage meaningfully in daily activities.

WHY YOU’LL LIKE US

• We think we have an unbeatable workforce, and so we want to recognise and support our staff. A role at Avenue means you’ll have:
• Collaborative and positive work culture with professional development opportunities and a strong training and learning culture
• Salary Packaging which means more money in your pocket by paying less tax!
• Purpose centred work
• Up to four wellness days per year
• An opportunity to be part of a dynamic team, helping to build a fantastic workplace culture

KEY RESPONSIBILITIES INCLUDE

• Oversee the daily delivery of commercial digitisation contracts and micro-enterprise streams, adapting tasks into meaningful, accessible day-program activities tailored to participants' abilities and goals.
• Act as the primary operational contact for external business clients—managing workflows, project timelines, weekly progress updates, and task completion status.
• Deliver direct support, implement behaviour support strategies, administer medication safely, and track participant progress toward individual NDIS goals.
• Maintain open communication with families and support networks, drafting progress reports, support letters, and NDIS review documentation.
• Provide floor leadership and supervision to Support Workers, conducting pre-briefs/de-briefs, fortnightly 1:1s, performance management, and ongoing mentoring.
• Coordinate staff rosters and daily task allocations, effectively matching team strengths with participant support requirements.
• Ensure high-quality daily journal entries, run sheets, and sign-offs in Supportability for accurate NDIS billing, while managing incident reporting under organisational governance.
• Oversee day-to-day activity budgets and expense reconciliations, while maintaining a safe, WHS-compliant, and welcoming environment.

WHAT WE ARE LOOKING FOR

• A passion for and experience with working with people with disability.
• Dedicated to empowering participants to achieve personal goals, build life skills, and drive meaningful community inclusion.
• A proactive, creative, and energetic problem-solver.
• Outstanding organisational skills and ability to work in a highly dynamic environment with competing priorities.
• Demonstrated excellence in building and maintaining stakeholder relationships, and the ability to influence and work collaboratively with peers, employees, external organisations, funding bodies and government agencies.
• Ability to foster a positive team environment, role-model organisational values and provide constructive guidance to others.
• Excellent communication and teamwork skills
• Experience in supporting challenging behaviours is desirable but not required

REQUIREMENTS

• Have the right to work in Australia
• Possess or be willing to obtain an NDIS Worker Screening Check
• Possess or be willing to obtain a Provide First Aid (HLTAID003)
• Possess or be willing to obtain a Working With Children Check
• At least 1 years experience working in the allied health and disability industry and or relevant university degree
• Possess a current unrestricted driver’s license.
• Willingness to work flexible hours or attend events on occasion as required.

Avenue is not ‘your average’ day program! So, if you are not ‘your average’ employee, we want to hear from you!

As a values-based organisation supporting marginalised communities across Australia, we value lived experience and cultural diversity. We encourage applications from people with disability and from Aboriginal and Torres Strait Islander peoples. If you require adjustments to our recruitment process, please reach out for a confidential discussion.

Our Commitment to Child Safety

Fighting Chance is a Child Safe Organisation committed to the safety, wellbeing, and inclusion of all children and young people. We have zero tolerance for abuse, harm, neglect, discrimination, or inequality, and are dedicated to preventing harm of any kind.

We uphold the rights of children and young people to be heard, to have their identity and culture respected, and to have their concerns taken seriously and acted upon.

All staff are expected to uphold our Code of Conduct and implement our Child Protection Practices, and to actively promote a culture of safety, respect, and trust in everything we do.

At Fighting Chance, we believe that child safety is everyone’s responsibility.