HR & Sales Operations Manager

Livingstone International; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Varied benefits

Job summary

Livingstone International is seeking an experienced, proactive HR & Sales Operations Manager to lead our human resources function and oversee the management, performance and productivity of our sales team. Reporting to senior leadership, you will develop HR strategies and policies, ensure workplace compliance, and build a productive, accountable, results-driven and customer-focused sales workforce.

This role includes recruitment, training, performance management, employee relations and

Qualifications

• Bachelor’s degree in HR, business administration, management or related field.
• Minimum 5 years of HR management or leadership experience.
• Strong knowledge of Australian employment law, industrial relations and WHS.

Responsibilities

• Develop, implement and improve HR policies aligned with sales objectives.
• Oversee sales staff productivity and KPI targets.
• Design and review sales commission and incentive schemes.
• Lead end-to-end recruitment across HR, sales and other departments.
• Coordinate payroll, attendance systems and HR reporting.
• Ensure compliance with company procedures and confidentiality.

Skills

HR management

People management

Leadership

Sales operations

KPI monitoring

CRM reporting

Payroll systems

Education

Bachelor's degree in Human Resources

Bachelor's degree in Business Administration

Tools

Employment Hero

CRM software

HRIS

Job description

HR & Sales Operations Manager | Mascot, ON-SITE ONLY | Competitive Salary & varied benefits

Livingstone International is seeking an experienced, proactive and hands‑on HR & Sales Operations Manager to lead our human resources function and oversee the management, performance and productivity of our sales team. Reporting to senior leadership, you will develop HR strategies and policies, ensure workplace compliance, and build a productive, accountable, results‑driven and customer‑focused sales workforce.

Key responsibilities

Strategic HR Management

• Develop, implement and continuously improve HR policies, procedures and strategies aligned with business and sales objectives.
• Align people initiatives with commercial goals to drive performance, retention and engagement.
• Partner with senior leadership on workforce planning, team structure and succession strategies

• Oversee the daily activities, attendance, productivity and performance of sales staff.
• Work with senior management to establish and monitor individual and team sales KPIs and targets.
• Monitor sales activities, customer follow‑ups and staff productivity.
• Address underperformance through coaching, training and structured improvement plans.
• Design, administer and review sales commission, incentive and reward structures so they are competitive, equitable and compliant.
• Promote compliance with company procedures and a results‑driven, customer‑focused sales culture

Recruitment, Training & Staff Development

• Lead end‑to‑end recruitment across HR, sales and other departments, including sourcing high‑calibre sales talent.
• Develop and deliver induction, onboarding and staff development programs.
• Train managers on HR policies, employee management and performance improvement.
• Support sales training in customer service, product knowledge and sales effectiveness. Performance Management

Performance Management

• Develop and implement performance management systems for individuals and teams across the business.
• Lead goal setting, appraisals, feedback and performance improvement processes

Employee Relations & Compliance

• Improve HR and sales processes to increase efficiency and productivity.
• Prepare reports on attendance, employee performance, turnover, employment costs and sales productivity.
• Strengthen internal controls and accountability, and encourage effective use of HR systems, CRM, AI tools and automation.
• Act as the first point of contact for employee queries and resolve day‑to‑day staffing and operational issues.
• Maintain accurate employee records, contracts and HR documentation, and manage offboarding including exit interviews

• Monitor attendance, punctuality, leave and working hours, and investigate timekeeping discrepancies.
• Ensure managers appropriately review and approve staff timesheets.
• Support HR and attendance systems, rostering, scheduling and workforce allocation.
• Coordinate with Payroll and Finance for accurate and timely processing of payroll, commissions, leave and entitlements.

Operational Improvement & Reporting

• Improve HR and sales processes to increase efficiency and productivity.
• Prepare reports on attendance, employee performance, turnover, employment costs and sales productivity.
• Strengthen internal controls and accountability, and encourage effective use of HR systems, CRM, AI tools and automation.
• Act as the first point of contact for employee queries and resolve day‑to‑day staffing and operational issues.
• Maintain accurate employee records, contracts and HR documentation, and manage offboarding including exit interviews.

About you

• Bachelor's degree in Human Resources, Business Administration, Management or a related field (postgraduate qualifications desirable).
• Minimum 5 years' experience in HR management, people management or leadership.
• Strong knowledge of Australian employment law, industrial relations, Modern Awards, enterprise agreements, Fair Work and WHS requirements.
• Proven experience in employee relations, performance management, recruitment and workforce planning.
• Sales team supervision, KPI monitoring and commission/incentive scheme experience highly desirable.
• Experience with HR/payroll systems (Employment Hero highly regarded), CRM reporting and technology.
• Excellent communication, negotiation, organisational and problem‑solving skills.

Key Competencies

• Strategic thinking with strong commercial and business acumen.
• Strong leadership, integrity and confidentiality, with a proactive, hands‑on approach.
• Results‑driven, with a focus on accountability, staff productivity and continuous improvement.
• Strong analytical skills and the ability to manage competing priorities.
• Ability to build trust and influence stakeholders at all levels.
• Adaptability in a fast‑paced, dynamic environment.

About the Opportunity

This is an opportunity for an experienced HR professional who enjoys both strategic HR initiatives and daily staff management. We are looking for someone who takes initiative, leads by example, lifts employee and sales team performance, and delivers measurable operational results.