Housing & Wellbeing Team Leader - Frontline Coaching

Aboriginal & Torres Strait Islander Community Health Service Brisbane; Brisbane; On-site; AUD 102,000 - 125,000; Full time

Benefits offered by this job

Permanent full-time role

Laptop & mobile provided

Salary packaging up to $15,900 net p.a

Job summary

Aboriginal & Torres Strait Islander Community Health Service Brisbane is seeking a Housing Team Leader to lead frontline teams delivering crisis accommodation support to Aboriginal and Torres Strait Islander women and families in Brisbane and Logan. The role focuses on coaching, data-driven governance, and trauma-informed case management within a culturally safe framework.

The position is permanent full-time, with a strong emphasis on staff development, interagency collaboration, and continuous

Qualifications

• Bachelor's degree in a relevant social services field with at least 4 years case management experience in family support, child protection, youth support, housing or related field.
• Diploma in relevant Community Services field with at least 6 years in a case management role in family support, child protection, youth support, housing or related field.
• Demonstrated ability to understand and apply child safety and social work theoretical frameworks of practice, aligning client interventions based upon scaffolding client self-awareness, agency, and empowered sustainable behaviour change interventions.

Responsibilities

• Diligent tracking of intake waitlist, ensuring contact with clients around expected service timeframe and awareness of referral.
• Lead the direct intervening on high-risk acute cases where life is threatened or irreputable organisational brand damage could occur.
• Lead the coaching of staff to consistently implement client empowerment interventions between key worker and clients.
• Develop and implement consistent weekly data dashboards and operational systems to track team/individual staff throughput and outcome targets.

Education

Bachelor's degree in social services

Diploma in Community Services

Job description

Aboriginal & Torres Strait Islander Community Health Service Brisbane is seeking a Housing Team Leader to lead frontline teams delivering crisis accommodation support to Aboriginal and Torres Strait Islander women and families in Brisbane and Logan. The role focuses on coaching, data-driven governance, and trauma-informed case management within a culturally safe framework.

The position is permanent full-time, with a strong emphasis on staff development, interagency collaboration, and continuous