Housing & Tenant Services Officer

Broken Hill Local Aboriginal Land Council; Broken Hill; On-site; AUD 55,000 - 75,000; Full time

Job summary

Broken Hill Local Aboriginal Land Council – Broken Hill NSW is seeking a Housing & Administration Officer to be the primary contact for tenants and community members visiting the office and assist with day-to-day administration in accordance with policies and procedures determined by the Board and the Chief Executive Officer.

You will provide information, advice and assistance to tenants and applicants regarding housing options, manage rent and payments, support budgets and records, and help

Qualifications

• Aboriginality is a genuine occupational qualification under relevant Australian law.
• Experience in administration, customer service, housing or a similar role.
• Excellent communication and organisational skills.
• Ability to work independently and as part of a team.
• Sound computer skills, including Microsoft Office.
• Current NSW Driver Licence.
• Current Working with Children Check (or ability to obtain).
• Satisfactory National Criminal History Check.

Responsibilities

• Provide information, advice and assistance to tenants and applicants regarding their housing options.
• Provide customer service to tenants and respond effectively and professionally to tenant issues.
• Refer tenants and applicants to community and other government agencies where appropriate.
• Assist the CEO with the management of the social housing program in accordance with the budget and procedures.
• Manage rent, water usage and tenant sundry debt management, including recording of rent collection.
• Assist with preparation of budgets, managing records and receipts, and processing invoices.
• Receipt and process all incoming payments including rental and water usage payments.
• Perform customer service role of reception including administrative and office support for CEO and staff.
• Answer telephone professionally, transfer calls, take messages and relay promptly.
• Operate standard office equipment, undertake word processing, spreadsheet and filing tasks.

Skills

Customer service

Communication

Tools

Microsoft Office

Job description

Broken Hill Local Aboriginal Land Council – Broken Hill NSW is seeking a Housing & Administration Officer to be the primary contact for tenants and community members visiting the office and assist with day-to-day administration in accordance with policies and procedures determined by the Board and the Chief Executive Officer.

You will provide information, advice and assistance to tenants and applicants regarding housing options, manage rent and payments, support budgets and records, and help