Senior Aboriginal Client Services Officer – Housing & Support

NSW Department of Communities and Justice; Sydney; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible work

Training

Health program

Employee assistance

Job summary

NSW Department of Communities and Justice is seeking an Aboriginal Senior Client Service Officer Specialist to support Indigenous clients with housing and tenancy needs. You will provide tailored advice, collaborate with internal and external providers, and help deliver integrated services across complex housing cases.

The role supports culturally responsive service delivery and may involve travel to regional locations.

Qualifications

• Aboriginality is required; Aboriginal Identified role.
• Current unrestricted driver’s license and willingness to travel (regional locations).

Responsibilities

• Provide advice to Aboriginal and Torres Strait Islander clients and advocates to navigate complex housing needs.
• Deliver support in line with eligibility, client needs, and relevant legislation, policy and procedures.
• Collaborate with internal teams and external service providers to address complex client needs and deliver integrated services.
• Resolve complex tenancy issues and neighbourhood disputes; represent Housing NSW at the NCAT.
• Coach client service team members to improve skills in assessing and managing clients, including those with complex needs.
• Manage key client processes and systems, including transfers and arrears and monitor against team and district targets to optimise asset and business performance.
• Manage client accounts and oversee application and review of rental subsidies to ensure timely completion and compliance with current policy.
• Manage client information to ensure confidentiality, accuracy and integrity.
• Monitor workflows and identify work priorities, team development and training needs.

Skills

Customer service

Communication

Cultural capability

Driver's license

Job description

NSW Department of Communities and Justice is seeking an Aboriginal Senior Client Service Officer Specialist to support Indigenous clients with housing and tenancy needs. You will provide tailored advice, collaborate with internal and external providers, and help deliver integrated services across complex housing cases.

The role supports culturally responsive service delivery and may involve travel to regional locations.