Housing Benefits Eligibility Advisor

West Northamptonshire Council; Shire Of Northampton; On-site; AUD 56,000 - 69,000; Full time

Job summary

West Northamptonshire Council is seeking a Benefits Assessment Officer to join the Revenues & Benefits team. You will assess Housing Benefit and Council Tax Reduction claims, verify information and ensure entitlement is calculated accurately under complex legislation.

The role offers training and a probation programme, with a chance to develop specialist knowledge and build a rewarding career from January 2027.

Responsibilities

• You'll assess new Housing Benefit and Council Tax Reduction claims, review changes in circumstances and make decisions in accordance with government legislation, Council policies and service standards.
• You'll respond to enquiries via telephone, email, correspondence and face-to-face contact, providing advice on Housing Benefit, Council Tax Reduction and wider welfare support.
• You'll identify and manage overpayments, support vulnerable customers and contribute to fraud prevention activities where appropriate.

Job description

West Northamptonshire Council is seeking a Benefits Assessment Officer to join the Revenues & Benefits team. You will assess Housing Benefit and Council Tax Reduction claims, verify information and ensure entitlement is calculated accurately under complex legislation.

The role offers training and a probation programme, with a chance to develop specialist knowledge and build a rewarding career from January 2027.