Housing Services Coordinator

Queensland Government; Queensland; On-site; AUD 65,000 - 90,000; Full time

Job summary

Queensland Government Housing Service Centre staff deliver frontline services to Queenslanders in housing need. They connect customers to information, options and support services to meet housing needs.

You will work collaboratively to respond to customers, undertake interviews, assess new housing and bond loan applications and rental grants, manage tenancy arrangements, allocations and vacancies, and conduct property inspections. A Class C driver's license is mandatory.

Qualifications

• Respond to customers and conduct interviews to assess needs.
• Assess new housing, bonds, and rental grants.
• Support tenancy management and referrals.

Responsibilities

• Respond to customers and conduct interviews for housing needs.
• Make referrals to support service agencies.
• Assess applications for housing, bonds, and grants.
• Manage tenancy arrangements, allocations and vacancies.
• Conduct property inspections and address disputes and maintenance.
• Monitor arrears, rent assessments and sundry debts.

Skills

Customer interviews

Referral to services

Tenant support

Data entry

Team collaboration

Tools

Microsoft Office

IT systems

Job description

Queensland Government Housing Service Centre staff deliver frontline services to Queenslanders in housing need. They connect customers to information, options and support services to meet housing needs.

You will work collaboratively to respond to customers, undertake interviews, assess new housing and bond loan applications and rental grants, manage tenancy arrangements, allocations and vacancies, and conduct property inspections. A Class C driver's license is mandatory.