Housing Officer (Frontline Services)

Queensland Government; Logan City; On-site; AUD 70,000 - 100,000; Full time

Job summary

Queensland Government Housing Service Centre in Logan City is seeking a dedicated team member to respond to customers, conduct tenancy assessments, manage referrals and support housing needs.

You will conduct home visits, address disputes, oversee property maintenance, and ensure safety and compliance through accurate records and collaborative service delivery.

This role requires a Class C driver’s licence and a commitment to equity and diversity within Queensland's housing programs.

Qualifications

• Experience in housing or frontline public service preferred.
• Ability to manage tenancy and compliance tasks.
• Strong customer service and communication skills.

Responsibilities

• Respond to customers and conduct interviews to assess housing needs.
• Process referrals to support agencies and manage tenancy allocations.
• Conduct home visits, inspections and resolve tenancy disputes.
• Maintain accurate property records and monitor arrears and rent payments.
• Promote workplace safety and apply WHS policies in daily operations.

Skills

Tenant services

Housing tenancy management

Inter-agency collaboration

Customer service

Record keeping

Microsoft Office

Tools

Microsoft Office

Job description

What you will be doing:

Work collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants.Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensure departmental compliance.Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints as well as manage the maintenance of properties and conduction property inspections.Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

What we are looking for

We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.It is recognised that everyone is a leader regardless of classification level. Refer to the Individual Contributor stream of the Leadership competencies for Queensland framework to understand the expectations for this role.

The skills you will need include being able to:

• Manage new and unexpected events and demonstrate judgement about when to escalation issues.
• Proactively engage across government and with providers to deliver holistic responses for vulnerable customers which are person-centred in approach.
• Embrace new challenges and show resilience during times of change and uncertainty.
• Demonstrate strong skills, knowledge and expertise in service delivery with a focus on teamwork and providing person-centred solutions.
• Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others.

Mandatory Requirement

• Class C Driver's Licence

Staff who work at a Housing Service Centre deliver frontline services to Queenslanders in housing need.Through Housing Service Centres across Queensland, HSC staff are our main contact points with customers. They connect them to information, options, and support services to meet their housing needs.HSC staff work with customers to develop a plan that empowers them to improve their whole-of-life wellbeing and achieve safe, secure, and sustainable housing. Ourwork aims to reduce the barriers many Queenslanders face to accessing safe, secure, and affordable housing and helps create pathways for them to achieve housing independence.Watch this video to hear from staff who work at Housing Service Centres:Applications to remain current for 12 months