Housing Solutions & Tenancy Specialist

Queensland Government; Logan City; On-site; AUD 70,000 - 100,000; Full time

Job summary

Queensland Government Housing Service Centre in Logan City is seeking a dedicated team member to respond to customers, conduct tenancy assessments, manage referrals and support housing needs.

You will conduct home visits, address disputes, oversee property maintenance, and ensure safety and compliance through accurate records and collaborative service delivery.

This role requires a Class C driver’s licence and a commitment to equity and diversity within Queensland's housing programs.

Qualifications

• Experience in housing or frontline public service preferred.
• Ability to manage tenancy and compliance tasks.
• Strong customer service and communication skills.

Responsibilities

• Respond to customers and conduct interviews to assess housing needs.
• Process referrals to support agencies and manage tenancy allocations.
• Conduct home visits, inspections and resolve tenancy disputes.
• Maintain accurate property records and monitor arrears and rent payments.
• Promote workplace safety and apply WHS policies in daily operations.

Skills

Tenant services

Housing tenancy management

Inter-agency collaboration

Customer service

Record keeping

Microsoft Office

Tools

Microsoft Office

Job description

Queensland Government Housing Service Centre in Logan City is seeking a dedicated team member to respond to customers, conduct tenancy assessments, manage referrals and support housing needs.

You will conduct home visits, address disputes, oversee property maintenance, and ensure safety and compliance through accurate records and collaborative service delivery.

This role requires a Class C driver’s licence and a commitment to equity and diversity within Queensland's housing programs.