Rent Connect Officer (Frontline Services)

Queensland Government; Gold Coast City; On-site; AUD 70,000 - 100,000; Full time

Job summary

Queensland Government’s Housing and Homelessness Services is seeking a dedicated role to support Housing Service Centres. You will deliver Rent Connect products and facilitate access to the private rental market, helping customers sustain private tenancies.

In this role you will assess needs, provide private rental assistance, build relationships with real estate agents and service providers, and lead housing officers while ensuring workplace safety.

Qualifications

• Ability to assess customer needs and respond professionally to diverse housing situations.
• Strong stakeholder engagement to build networks with agents, providers and agencies.
• Clear written and verbal communication, with adaptable communication styles.
• Model professional, ethical behaviour and culturally sensitive practices.
• Analytical skills for advising on housing solutions and tenancy sustainability.

Responsibilities

• Assess and respond to customer needs and assess tenancy sustainability in the private market.
• Provide private rental assistance including information, coaching and advocacy.
• Build strategic networks with real estate agents, lessors and service providers.
• Develop knowledge of the local rental market and housing options available.
• Participate in local inter-agency initiatives and improve service delivery.
• Develop relationships within the broader housing and support system.
• Lead, coach and mentor Housing Officers delivering Rent Connect services.
• Maintain workplace safety culture and apply WHS policies in daily operations.

Skills

Customer needs assessment

Stakeholder engagement

Written and verbal communication

Leadership coaching

Housing solutions analysis

Job description

What You Can Expect In This Role

Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres. The work you will do helps someone every day, and that means the world to us. Frontline Services, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.

You will deliver the department Rent Connect products and facilitate customer access to the private rental market, as well as assist customers sustain private tenancies.

What You Will Be Doing

• Assess and respond to customer needs, including assessment of a customer's housing need, and their ability to sustain a tenancy in the private market.
• Provide private rental assistance to customers with a housing need including information, education, coaching and advocacy to help customers find, secure and sustain private rental accommodation.
• Establish, strengthen, utilise strategic networks and individual relationships with local real estate agents and lessors, non-government and government human service providers, temporary accommodation providers and local government agencies.
• Developing and maintaining current knowledge of the local rental market and housing options available.
• Participate in local initiatives to improve inter-agency linkages and service delivery.
• Develop effective relationships and networks within the broader housing and support system.
• Leading, coaching, and mentoring Housing Officers in the delivery of basic Rent Connect services.
• Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.

What We Are Looking For

We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.

It is recognised that everyone is a leader regardless of classification level. Refer to the Individual Contributor stream of the Leadership competencies for Queensland framework to understand the expectations for this role.

The Skills You Will Need Include Being Able To

• Actively work to understand customers and stakeholders and engage in a professional and respectful manner to build productive relationships.
• Work collaboratively with others and build networks with peers to contribute to quality service delivery and meet customer needs.
• Demonstrate clear and concise written and verbal communication, modelling attentive listening and adapting your communication style to audience.
• Model professional, ethical and culturally sensitive behaviour and consistently apply those standards of behaviour to yourself and others.
• Have strong analytical skills, knowledge and experience in advising on housing solutions.

Mandatory Requirement

• Class C driver's licence.

Applications to remain current for 12 months.

Occupational group

Community Care