Customer Service Officer

Community Housing Limited; Brisbane; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Salary packaging

Flexible work arrangements

You Day

Professional development

Great culture

Job summary

Community Housing Limited (CHL) seeks a Customer Service Officer to be the friendly face of our Brisbane office, handling reception and admin tasks to keep daily operations smooth and welcoming for visitors.

You’ll support colleagues, maintain service knowledge, and help ensure data accuracy while contributing to team projects and maintaining CHL’s high standards of care and inclusion.

Qualifications

• Minimum 2 years’ experience in a similar role.
• Strong skills in Microsoft Office and knowledge of IT platforms.
• Ability to demonstrate knowledge and understanding of people experiencing social disadvantages.
• Current Driver’s Licence (preferred but not essential).
• Satisfactory Police and Working With Children Checks.

Responsibilities

• Undertaking general office and reception duties including providing a welcoming front desk service.
• Maintaining a working knowledge of relevant support services within CHL and from partner agencies.
• Providing relevant information to customers.
• Ensuring data entry is accurate.
• Contributing to projects.
• Providing additional appropriate support to wider team and organization.

Skills

Microsoft Office

IT literacy

Understanding of social disadvantage

Job description

• Above award salary to offer, great office culture & career potential

What you’ll be doing

As our Customer Service Officer (CSO), you’ll be the friendly face of our office, providing reception and administrative support to keep our day-to-day operations running smoothly. From welcoming visitors and assisting with enquiries to supporting colleagues across the office, you’ll play an important role in creating a positive experience for everyone who walks through our doors.

• Undertaking general office and reception duties which includes providing a welcoming front desk service
• Maintaining a working knowledge of relevant support services within CHL and from partner agencies
• Providing relevant information to customers
• Ensuring data entry is accurate
• Contributing to projects
• Providing additional appropriate support to wider team and organization

What we’re looking for

A positive, inclusive and respectful workplace by bringing a balanced approach to your work and contributing to an environment where everyone feels safe, valued and free from harassment and discrimination, you’ll bring:

• Minimum 2 years’ experience in a similar role
• Strong skills in Microsoft Office and knowledge of IT platforms
• Ability to demonstrate knowledge and understanding of people experiencing social disadvantages
• Current Driver’s Licence (preferred but not essential)
• Satisfactory Police and Working With Children Checks
• Commitment to the right of every person to good quality housing and a sense of Belonging

Above else, we’re looking for people who bring our values to life every day:

• People first: Every person matters.
• Built on integrity: Do the right thing.
• Relentless in delivery: Make an impact.
• Brave enough to lead: Challenge, innovate, improve.

If you’re someone who builds trust, works collaboratively, takes ownership, cares about the people you serve and makes others feel valued — you’ll fit right in.

What’s in it for you

At CHL, you'll be part of an organisation that's making a genuine difference in the lives of thousands of Australians every day. We offer:

• A purpose-driven role with meaningful national footprint that makes a real impact.
• A collaborative, supportive and inclusive workplace.
• Flexible work arrangements and opportunities for professional development
• One day off a year as ‘You Day’ to celebrate you
• Great salary + Super + Salary Packaging (increase your take home pay!) and much more.

Above all, joining CHL means being part of something bigger — making a meaningful difference and helping create a future where everyone has a place to call home.

About CHL

At CHL, we’re working towards a world without housing poverty. As Australia’s largest regulated community housing provider, we’ve spent more than 30 years creating safe, secure and affordable homes where people can belong, thrive and build a brighter future. We’re a purpose-driven organisation, and our people are at the heart of what we do. Our values of Teamwork, Integrity, Service Excellence and Everyone Matters guide how we work, how we support our customers and how we make a difference in communities across Australia.

Our Recruitment Process

We aim to make our recruitment process clear, engaging, and respectful, keeping you informed along the way. As an Equal Opportunity Employer, CHL works closely with people from diverse backgrounds. CHL acknowledges the Traditional Aboriginal Owners of Country throughout Australia and pays respect to their culture and Elders past and present. Appointments are subject to satisfactory pre-employment checks, including a Police Check and any other role-specific checks.

To learn more about this role, please contact our Talent Partner, Madelaine Zillman at ***************@chl.org.au. You can also learn more about us at Home | Community Housing Limited.