Housing Officer

Community Housing Limited; South Kempsey; Presencial; AUD 65.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work arrangements

You Day—one day off per year

Salary packaging

Descripción de la vacante

Community Housing Limited in South Kempsey, NSW, is seeking a Housing Officer to support customers to sustain tenancies while delivering high-quality tenancy and property management services. You will manage sign-ups, condition reports and inspections, coordinate maintenance with our Asset Management team, and ensure accurate records and compliance.

You will build relationships with customers, government bodies and support agencies, manage arrears, and participate in tribunals when required.

Formación

• Two years' experience in a similar tenancy or housing role.
• Understanding of the Residential Tenancies Act.
• Awareness of the needs of people experiencing housing crisis, including those with disability or additional support needs.
• Commitment to the right to good-quality housing with respectful, inclusive customer service.
• Strong organisation, accurate record-keeping and proficiency with technology; collaborative communication and problem solving.
• A current driver's licence and satisfactory Police, NDIS and Working with Children checks.

Responsabilidades

• Managing tenancy sign-ups, property condition reports, inspections, lease and rent reviews, and tenancy exits.
• Managing rent collection and arrears recovery, providing clear information to help customers sustain their tenancies.
• Coordinating maintenance with our Asset Management team for occupied and vacant properties.
• Supporting fair and transparent property allocations and building relationships with customers, government departments and support agencies.
• Keeping accurate tenancy and property records, managing reporting and complaints, and meeting legislative and organisational requirements.
• Representing CHL at tribunal or court proceedings as required.

Descripción del empleo

Community Housing Limited - South Kempsey NSW

A home is more than a roof overhead - it's a foundation for a stronger future. As a Housing Officer with Community Housing Limited (CHL), you'll help customers sustain their tenancies while delivering high-quality tenancy and property management services in Kempsey.

From welcoming customers into their homes to working through tenancy challenges, you'll combine practical problem-solving with a respectful, people-first approach. Your day-to-day work will include:

Managing tenancy sign-ups, property condition reports, inspections, lease and rent reviews, and tenancy exits.

Managing rent collection and arrears recovery, providing clear information to help customers sustain their tenancies.

Coordinating maintenance with our Asset Management team for occupied and vacant properties.

Supporting fair and transparent property allocations and building relationships with customers, government departments and support agencies.

Keeping accurate tenancy and property records, managing reporting and complaints, and meeting legislative and organisational requirements.

Representing CHL at tribunal or court proceedings as required.

What we're looking for

You're an organised, approachable tenancy professional who can balance customer needs with clear processes and sound judgement. You'll bring:

At least two years' experience in a similar role.

Demonstrated knowledge and understanding of the Residential Tenancies Act.

An understanding of the needs of people experiencing housing crisis, including people with disability or additional support needs.

A commitment to every person's right to good-quality housing, with a respectful and inclusive approach to customer service.

Strong organisation, accurate record-keeping and confidence using technology, alongside collaborative communication and problem-solving skills.

A current driver's licence and satisfactory Police, NDIS and Working with Children checks.

Above all, we're looking for people who bring our values to life every day:

People first:Every person matters.

Built on integrity: Do the right thing.

Relentless in delivery: Make an impact.

Brave enough to lead: Challenge, innovate, improve.

If you're someone who builds trust, works collaboratively, takes ownership, cares about the people you serve and makes others feel valued - you'll fit right in.

What's in it for you

At CHL, you'll be part of an organisation that's making a genuine difference in the lives of thousands of Australians every day. We offer:

A purpose-driven role making a local impact, backed by an organisation with a national footprint.

A collaborative, supportive and inclusive workplace.

Flexible work arrangements and opportunities for professional development

One day off a year as 'You Day' to celebrate you

Great salary + Super + Salary Packaging (increase your take home pay!) and much more.

Above all, joining CHL means being part of something bigger - making a meaningful difference and helping create a future where everyone has a place to call home.

About CHL

At CHL, we're working towards a world without housing poverty. As Australia's largest regulated community housing provider, we bring more than 30 years' experience in creating safe, secure and affordable places for people to call home. We work alongside customers, partners, governments and communities to build a sense of place, safety and belonging. Our people bring this purpose to life by putting people first, acting with integrity, delivering meaningful outcomes and finding better ways forward.

As an equal opportunity employer, CHL welcomes applications from people from diverse backgrounds. CHL acknowledges the Traditional Aboriginal Owners of Country throughout Australia and pays respect to their culture and Elders past and present.

Appointments are subject to satisfactory pre-employment checks, including Police, NDIS and Working with Children checks.