Housing Officer

Community Housing Ltd; Western Australia; Hybrid; AUD 65,000 - 85,000; Full time

Job summary

Community Housing Limited (CHL) is seeking a Housing Officer to help customers sustain tenancies and deliver tenancy and property management services. You’ll welcome tenants, manage sign-ups, inspections, rent reviews, and exits, and coordinate maintenance with the Asset Management team.

You’ll support fair allocations, keep accurate tenancy records, and represent CHL in tribunals as needed. A driver’s licence and checks are required, and you’ll work with a values-driven, inclusive approach

Qualifications

• Two years’ experience in a similar tenancy/property role
• Knowledge of the Residential Tenancies Act
• Understanding of housing crisis needs including disability or additional support needs
• Commitment to the right to good-quality housing with a respectful, inclusive approach
• Strong organisation, accurate records and comfort using technology, with collaborative communication and problem-solving skills
• Valid driver’s license and satisfactory Police, NDIS, and Working with Children checks

Responsibilities

• Manage tenancy sign-ups, property condition reports, inspections, lease and rent reviews, and tenancy exits
• Oversee rent collection and arrears recovery with clear customer guidance
• Coordinate maintenance with the Asset Management team for occupied and vacant properties
• Support fair and transparent property allocations and build relationships with customers and stakeholders
• Maintain accurate tenancy and property records and manage reporting and complaints
• Represent CHL at tribunal or court proceedings as required

Skills

Organisation

Record-keeping

Technology confident

Communication

Problem-solving

Collaboration

Job description

• Purpose-driven national not-for-profit organisation
• Career opportunity to grow your career at CHL

What you’ll be doing

A home is more than a roof overhead — it’s a foundation for a stronger future. As a Housing Officer with Community Housing Limited (CHL), you’ll help customers sustain their tenancies while delivering high-quality tenancy and property management services.

From welcoming customers into their homes to working through tenancy challenges, you’ll combine practical problem-solving with a respectful, people-first approach. Your day-to-day work will include:

Managing tenancy sign-ups, property condition reports, inspections, lease and rent reviews, and tenancy exits.

Managing rent collection and arrears recovery, providing clear information to help customers sustain their tenancies.

Coordinating maintenance with our Asset Management team for occupied and vacant properties.

Supporting fair and transparent property allocations and building relationships with customers, government departments and support agencies.

Keeping accurate tenancy and property records, managing reporting and complaints, and meeting legislative and organisational requirements.

Representing CHL at tribunal or court proceedings as required.

What we’re looking for

You’re an organised, approachable tenancy professional who can balance customer needs with clear processes and sound judgement. You’ll bring:

At least two years’ experience in a similar role.

Demonstrated knowledge and understanding of the Residential Tenancies Act.

An understanding of the needs of people experiencing housing crisis, including people with disability or additional support needs.

A commitment to every person’s right to good-quality housing, with a respectful and inclusive approach to customer service.

Strong organisation, accurate record-keeping and confidence using technology, alongside collaborative communication and problem-solving skills.

A current driver’s licence and satisfactory Police, NDIS and Working with Children checks.

Above all, we’re looking for people who bring our values to life every day:

People first:Every person matters.

Built on integrity: Do the right thing.

Relentless in delivery: Make an impact.

Brave enough to lead: Challenge, innovate, improve.

If you’re someone who builds trust, works collaboratively, takes ownership, cares about the people you serve and makes others feel valued — you’ll fit right in.

What’s in it for you

At CHL, you'll be part of an organisation that's making a genuine difference in the lives of thousands of Australians every day. We offer:

A purpose-driven role making a local impact, backed by an organisation with a national footprint.

A collaborative, supportive and inclusive workplace.

Flexible work arrangements and opportunities for professional development

One day off a year as ‘You Day’ to celebrate you

Great salary + Super + Salary Packaging (increase your take home pay!) and much more.

Above all, joining CHL means being part of something bigger — making a meaningful difference and helping create a future where everyone has a place to call home.

About CHL

At CHL, we’re working towards a world without housing poverty. As Australia’s largest regulated community housing provider, we bring more than 30 years’ experience in creating safe, secure and affordable places for people to call home. We work alongside customers, partners, governments and communities to build a sense of place, safety and belonging. Our people bring this purpose to life by putting people first, acting with integrity, delivering meaningful outcomes and finding better ways forward.

Our Recruitment Process

As an equal opportunity employer, CHL welcomes applications from people from diverse backgrounds. CHL acknowledges the Traditional Aboriginal Owners of Country throughout Australia and pays respect to their culture and Elders past and present.

Appointments are subject to satisfactory pre-employment checks, including Police, NDIS and Working with Children checks.

Community Services & Development Housing & Homelessness Services