Housing Officer

Community Housing Ltd; Launceston; Presencial; AUD 65.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work arrangements

Professional development

You Day off

Descripción de la vacante

Community Housing Limited (CHL) is seeking a Housing Officer to sustain tenancies and deliver high-quality tenancy and property management services. You will welcome customers, resolve tenancy challenges, and support a respectful, people-first approach.

Your role includes coordinating maintenance, handling rent and arrears, and ensuring accurate records while meeting legislative and organisational requirements. A driver’s licence and necessary checks are required.

Formación

• At least two years' experience in a similar role.
• Knowledge and understanding of the Residential Tenancies Act.
• Understanding needs of people experiencing housing crisis.
• Commitment to good-quality housing with respectful, inclusive service.
• Strong organisation, accurate record-keeping and tech savvy.
• Current driver's licence and satisfactory Police, NDIS and Working with Children checks.

Responsabilidades

• Manage tenancy sign-ups, property condition reports, inspections, leases and exits.
• Manage rent collection and arrears, with clear information to sustain tenancies.
• Coordinate maintenance with Asset Management for occupied or vacant properties.
• Support fair property allocations and build relationships with customers and agencies.
• Keep tenancy and property records, manage reporting and complaints, meet requirements.
• Represent CHL at tribunal or court proceedings as required.

Conocimientos

Tenancy management

Record-keeping

Problem solving

Communication

Technology use

Team collaboration

Descripción del empleo

• Work in a values-driven team committed to creating a world without housing
• Varied and Rewarding Work - no two days are the same.
• Career opportunity to grow your career at CHL

What You'll Be Doing

A home is more than a roof overhead - it's a foundation for a stronger future. As a Housing Officer with Community Housing Limited (CHL), you'll help customers sustain their tenancies while delivering high-quality tenancy and property management services.

From Welcoming Customers Into Their Homes To Working Through Tenancy Challenges, you'll Combine Practical Problem-solving With a Respectful, People-first Approach. Your Day-to-day Work Will Include

• Managing tenancy sign-ups, property condition reports, inspections, lease and rent reviews, and tenancy exits.
• Managing rent collection and arrears recovery, providing clear information to help customers sustain their tenancies.
• Coordinating maintenance with our Asset Management team for occupied and vacant properties.
• Supporting fair and transparent property allocations and building relationships with customers, government departments and support agencies.
• Keeping accurate tenancy and property records, managing reporting and complaints, and meeting legislative and organisational requirements.
• Representing CHL at tribunal or court proceedings as required.

What We're Looking For

You're an organised, approachable tenancy professional who can balance customer needs with clear processes and sound judgement. You'll bring:

• At least two years' experience in a similar role.
• Demonstrated knowledge and understanding of the Residential Tenancies Act.
• An understanding of the needs of people experiencing housing crisis, including people with disability or additional support needs.
• A commitment to every person's right to good-quality housing, with a respectful and inclusive approach to customer service.
• Strong organisation, accurate record-keeping and confidence using technology, alongside collaborative communication and problem-solving skills.
• A current driver's licence and satisfactory Police, NDIS and Working with Children checks.

Above all, we're looking for people who bring our values to life every day:

• People first: Every person matters.
• Built on integrity: Do the right thing.
• Relentless in delivery: Make an impact.
• Brave enough to lead: Challenge, innovate, improve.

If you're someone who builds trust, works collaboratively, takes ownership, cares about the people you serve and makes others feel valued - you'll fit right in.

What's In It For You

At CHL, you'll be part of an organisation that's making a genuine difference in the lives of thousands of Australians every day. We offer:

• A purpose-driven role with meaningful national footprint that makes a real impact.
• A collaborative, supportive and inclusive workplace.
• Flexible work arrangements and opportunities for professional development
• One day off a year as 'You Day' to celebrate you
• Great salary + Super + Salary Packaging (increase your take home pay!) and much more.

About CHL

At CHL, we're working towards a world without housing poverty. As Australia's largest regulated community housing provider, we've spent more than 30 years creating safe, secure and affordable homes where people can belong, thrive and build a brighter future. We're a purpose-driven organisation, and our people are at the heart of what we do. Our values of Teamwork, Integrity, Service Excellence and Everyone Matters guide how we work, how we support our customers and how we make a difference in communities across Australia.

Our Recruitment Process

As an Equal Opportunity Employer, CHL works closely with people from diverse backgrounds. CHL acknowledges the Traditional Aboriginal Owners of Country throughout Australia and pays respect to their culture and Elders past and present. Appointments are subject to satisfactory pre-employment checks, including a Police Check and any other role-specific checks.