Housing Support Assistant

Department: HS Inner West & South East Sydney; Sydney; On-site; AUD 38,000 - 74,000; Part time

Benefits offered by this job

Flexible, autonomous work environment

Training and development opportunities

Health & Wellbeing programs

Job summary

Department: HS Inner West & South East Sydney – Ashfield NSW is seeking an entry-level Housing Assistant to support the client service delivery team. You will handle administrative tasks and respond to counter and phone enquiries, providing information and routing inquiries to the appropriate staff.

The role emphasizes working with housing services to deliver client-focused outcomes. No prior experience is required, and the team values organisation, communication, and teamwork in a busy

Qualifications

• No experience required

Responsibilities

• Provide a range of routine administrative activities to contribute to the efficient and effective operation of the team/unit that support the delivery of services to DCJ clients/customers.
• Manage over the counter and telephone enquiries, providing accurate information and referring matters to client service staff as required to ensure timely and effective assistance.
• Process business information and maintain accurate records, systems and documentation in line with organisational policies and procedures.
• Use relevant technology to prepare documentation and presentation material to support business unit managers and team leaders.
• Support the use of business unit filing systems in accordance with standards and guidelines, by creating, storing, retrieving, and tracking files to ensure the accurate and safe storage of information.
• Work and maintain regular contact with other business areas to effectively arrange meetings and manage the flow of business information.
• Organising and prioritising daily tasks to support team objectives, meet deadlines and respond to changing workloads and business needs.

Skills

Customer service

Administration

Communication

Organisational skills

Job description

Department: HS Inner West & South East Sydney – Ashfield NSW

$37,768 - $73,930 a year

Permanent, Casual/Temporary

No experience required

• Location: We have opportunities across Southwest Sydney, Western Sydney, Inner West & Eastern Suburbs.
• Employment Type: Temporary & Ongoing
• General Clerk Grade, salary range $37,768 - $73,930 p.a plus superannuation & annual leave loading

Your role

The Housing Assistant position is an entry level position where you will directly support the client service delivery team. The primary purpose of this role is to provide a high level of support through managing a range of administrative and client service functions.

Your day will be busy responding to over the counter and telephone enquiries, providing information to clients as well as referring client enquiries and information onto client service staff.

This is your chance to work in an area that prides itself on working together to grow housing opportunities that put people first.

What you’ll do

In this role, you will deliver a range of customer-focused administrative and support services that contribute to the effective operation of the team and help ensure quality outcomes for clients. Key responsibilities include:

• Provide a range of routine administrative activities to contribute to the efficient and effective operation of the team/unit that support the delivery of services to DCJ clients/customers.
• Manage over the counter and telephone enquiries, providing accurate information and referring matters to client service staff as required to ensure timely and effective assistance.
• Process business information and maintain accurate records, systems and documentation in line with organisational policies and procedures.
• Use relevant technology to prepare documentation and presentation material to support business unit managers and team leaders.
• Support the use of business unit filing systems in accordance with standards and guidelines, by creating, storing, retrieving, and tracking files to ensure the accurate and safe storage of information.
• Work and maintain regular contact with other business areas to effectively arrange meetings and manage the flow of business information.
• Organising and prioritising daily tasks to support team objectives, meet deadlines and respond to changing workloads and business needs.

What we’re looking for

This role is ideal for someone who is eager to learn, enjoys helping others and takes pride in delivering excellent customer service. If you're organised, have good communication skills, are comfortable using computers and can work well as part of a team, we'd love to hear from you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential ofchildren, adults, families and communities. We're focused onbreaking, rather than managing, disadvantage. It's work that really matters.

Applications close

Sunday 11th October 2026 at 11:59pm AEST.

For more information about the role or what it's like to work for DCJ, please reach out to the hiring manager Nerell Malai on 0436464*** or via email at ***************@homes.nsw.gov.au

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visiton the DCJ website.