Housing Support Assistant

NSW Department of Communities and Justice; Sydney; On-site; AUD 38,000 - 74,000; Full time

Job summary

Housing Administration Assistant at Homes NSW | Housing Services, within the NSW Department of Communities and Justice, is an entry‑level role supporting client service delivery with a focus on administering and recording information.

You will handle over-the-counter and telephone enquiries, provide accurate information, and help coordinate meetings and documentation to keep the housing services team running smoothly. A great start for a career in public service.

Qualifications

• Entry level role supporting client service delivery.
• Ability to handle enquiries and provide clear information.
• Willingness to learn and work as part of a team.

Responsibilities

• Respond to over the counter and telephone enquiries with accurate information.
• Referring matters to client service staff as required to ensure timely assistance.
• Process information and maintain records in line with policies.
• Prepare documentation and presentation material to support managers.
• Organise filing systems and track files for safe information storage.
• Coordinate meetings and manage flow of business information.
• Prioritise daily tasks to meet deadlines and adapt to workload changes.

Skills

Customer service

Communication skills

Computer literacy

Team player

Job description

• Location: We have opportunities across Southwest Sydney, Western Sydney, Inner West & Eastern Suburbs.
• Employment Type: Temporary & Ongoing
• General Clerk Grade, salary range $37,768 - $73,930 p.a plus superannuation & annual leave loading

Housing Administration Assistant

Homes NSW | Housing Services

Department of Communities and Justice

• Location: We have opportunities across Southwest Sydney, Western Sydney, Inner West & Eastern Suburbs.
• Employment Type: Temporary & Ongoing
• General Clerk Grade, salary range $37,768 - $73,930 p.a plus superannuation & annual leave loading

Your role

The Housing Assistant position is an entry level position where you will directly support the client service delivery team. The primary purpose of this role is to provide a high level of support through managing a range of administrative and client service functions.

Your day will be busy responding to over the counter and telephone enquiries, providing information to clients as well as referring client enquiries and information onto client service staff.

This is your chance to work in an area that prides itself on working together to grow housing opportunities that put people first.

What You’ll Do

• Provide a range of routine administrative activities to contribute to the efficient and effective operation of the team/unit that support the delivery of services to DCJ clients/customers.
• Manage over the counter and telephone enquiries, providing accurate information and referring matters to client service staff as required to ensure timely and effective assistance.
• Process business information and maintain accurate records, systems and documentation in line with organisational policies and procedures.
• Use relevant technology to prepare documentation and presentation material to support business unit managers and team leaders.
• Support the use of business unit filing systems in accordance with standards and guidelines, by creating, storing, retrieving, and tracking files to ensure the accurate and safe storage of information.
• Work and maintain regular contact with other business areas to effectively arrange meetings and manage the flow of business information.
• Organising and prioritising daily tasks to support team objectives, meet deadlines and respond to changing workloads and business needs.

What We’re Looking For

This role is ideal for someone who is eager to learn, enjoys helping others and takes pride in delivering excellent customer service. If you're organised, have good communication skills, are comfortable using computers and can work well as part of a team, we’d love to hear from you.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, we do not need you to meet every desired requirement for us to want to talk to you.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close

Sunday 11th October 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please reach out to the hiring manager Nerell Malai on 0436464852 or via email at [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Rania El Boustani on 0457 853 766 or reach out via: [e-mail]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.