Senior Community Impact and Partnership Manager

SGCH; Sydney; Hybrid; AUD 140,000 - 146,000; Full time

Benefits offered by this job

35-hour work week

NFP salary packaging including meals/0

Internal promotions and study support

Health and wellbeing benefits and EAP

Paid parental leave

Hybrid work arrangements

Job summary

SGCH in Sydney is seeking a Senior Community Impact & Partnership Manager to lead SGCH's portfolio of customer and community programs, place-based initiatives and external partnerships.

Reporting to the Head of Customer Voice, you will set strategy, governance frameworks, investment priorities and evaluation approaches to deliver measurable social impact with government and sector partners.

This permanent role requires travel to all SGCH office locations and portfolios as required.

Qualifications

• Tertiary qualification in community development or related discipline with substantial leadership experience.
• Experience leading complex program and partnership portfolios with governance, investment planning, and performance oversight.
• Knowledge of community services and government environments; ability to influence senior stakeholders and develop business cases.
• Ability to lead diverse teams, manage budgets, risk and change; NSW driver licence required.

Responsibilities

• Lead SGCH's community programs, place-based initiatives and partnership portfolio.
• Establish governance, performance and reporting frameworks demonstrating impact and value.
• Build relationships with government, funders, community organisations and sector stakeholders.
• Identify funding/partnership opportunities to extend community impact.
• Design and evolve programmes and business cases aligned to customer needs.
• Oversee portfolio performance, financial management and impact evaluation.
• Lead a team of community programme and partnership professionals.

Skills

Strategic leadership

Stakeholder management

Partnership development

Budget and financial oversight

Change management

Governance and reporting

Education

Tertiary qualification in community development or related field

Job description

Salary: $140,457.34 - $145,989.39

Job Type: Permanent - Full Time

Location: Sydney, NSW

Job Category: Community Engagement and Development

What We Do

At SGCH, we believe everyone belongs. This is why our purpose, ‘to create belonging’ drives our commitment to build a team where diversity, inclusion and connection are at the heart of what we do.

As a leading not‑for‑profit community housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, we continue to invest in our people, our homes, and our communities. Guided by our values – We Care, We Create, We Connect – we’ve built an inclusive workplace by caring for one another, creating and sharing new ideas, and connecting authentically every day, where everyone has the opportunity to grow and thrive.

We are committed to fostering an inclusive environment and building a team that reflects the diversity of the communities we connect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences. If this role excites you but you’re not sure you tick every box, we still encourage you to apply. Your passion and potential matter.

Join us in creating sustainable, connected communities where everyone feels a sense of belonging and are empowered to thrive.

What We Offer

• Competitive package – 35-hour work week with competitive and above Award pay
• NFP salary packaging – Up to $15,900 tax‑free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
• High‑growth environment – Real opportunities to grow your career with a focus on internal promotions, in‑house learning and development and study assistance support
• Health and wellbeing benefits - Corporate discounts with Flare for everyday savings, Reward and Recognition program, access to a free 24/7 Employee Assistance Program (EAP) for you and your family
• Paid Parental Leave – 12 weeks paid parental leave and 3 days bonus annual leave
• Agile and innovative work practices – Hybrid work arrangements including work from home options, and modern, well‑located offices close to public transport

Job Description

About the role and about you

We are seeking an experienced and strategic Senior Community Impact & Partnership Manager to lead SGCH's portfolio of customer and community programs, place‑based initiatives and external partnerships. This is an exciting opportunity to shape the future of community impact at SGCH and influence outcomes that improve the lives of our customers and communities.

Reporting to the Head of Customer Voice, you will provide strategic leadership across SGCH's community programs, partnerships and placemaking initiatives. You will develop portfolio strategy, governance frameworks, investment priorities and evaluation approaches that ensure resources are directed towards initiatives delivering measurable social impact. You will work closely with senior leaders, government, community organisations and sector partners to identify opportunities, secure partnerships and ensure customer voice and community needs remain at the centre of decision‑making.

To succeed in this role, you will be a strategic leader, with experience navigating complex stakeholder environments and bring innovation to improve outcomes for customers and communities.

This is a permanent role, requires travel to all SGCH office locations and portfolios as required.

Duties

• Lead the strategic direction of SGCH's community programs, place‑based initiatives and partnership portfolio.
• Establish governance, performance and reporting frameworks that demonstrate impact and value.
• Build and maintain high‑value relationships with government, funders, community organisations and sector stakeholders.
• Identify and pursue partnership, funding and growth opportunities that extend SGCH's community impact.
• Lead the design and evolution of programmes, business cases and place‑based initiatives aligned to customer and community needs.
• Oversee portfolio performance, financial management and impact evaluation to ensure sustainable outcomes.
• Lead a team of community programme and partnership professionals, fostering capability, innovation and high performance.

The recruitment process may include interviews and relevant skills or behavioural assessments with selection based on demonstrated merit against the roles criteria. Appointment is subject to standard pre‑employment checks, such as working rights, employment references from previous managers, a National Police Check, and a health assessment.

Please note we may establish a Talent Pool from this process.

Essential Criteria

Desired Skills and Experience

• Relevant tertiary qualification in community development, social policy, business, public administration, social impact or a related discipline, with substantial relevant leadership experience.
• Demonstrated extensive experience developing and leading complex program and partnership portfolios, with a high level of responsibility for strategy, governance, investment planning, performance oversight, evaluation and continuous improvement across a major organisational function.
• Extensive knowledge of community services, social impact and relevant government and regulatory environments, supported by highly developed strategic, commercial and political acumen. Demonstrated ability to exercise a high degree of initiative and judgement in resolving complex and sensitive issues, influence senior stakeholders, lead complex negotiations, develop significant business cases and provide authoritative advice with organisation-wide implications.
• Demonstrated ability to lead employees performing diverse and complex work, including setting functional priorities, allocating resources, developing capability and maintaining accountability for outcomes. Highly developed financial, risk, change and stakeholder management capability, with a commitment to culturally safe, inclusive and customer‑centred practice. Current unrestricted NSW driver licence.