Houseperson

Accor; Sunshine Beach; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Learn Your Way

Build Your Network

Worldwide Opportunities

Job summary

Accor's Peppers Noosa Resort & Villas is seeking a friendly Houseperson to join our housekeeping team on the Sunshine Coast. You will support room attendants by delivering amenities, linens, and assisting with guest requests to ensure a smooth guest experience.

This role involves navigating stairs and luggage trolleys, working shifts including weekends, and maintaining privacy and safety. If you enjoy a fast-paced environment and helping guests feel at home, join us in delivering memorable

Qualifications

• Strong customer service focus with a friendly approach.
• Ability to prioritise guest requests and manage time.
• Comfort with manual handling and mobility around the property.
• Reliable transport and flexible with shifts including weekends and holidays.

Responsibilities

• Prioritise and fulfil guest requests for amenities and linen.
• Collaborate with housekeeping team to complete tasks promptly.
• Collect and transport used linens to laundry areas.
• Assist with cleaning tasks in guest rooms and public areas.
• Ensure safety with chemicals and protect guest privacy.
• Provide welcoming service and accurate information about amenities.

Skills

Communication

Attention to detail

Physical fitness

Team collaboration

Weekend availability

Job description

Peppers Noosa Resort & Villas is nestled in the serenity of Noosa National Park offering a range of premium accommodation from studio to four bedroom Apartments and Villas. Park & Cove situated atop of Peppers Noosa Resort & Villas offers dining experiences for up to 80 patrons with a philosophy that celebrates the people, produce, history and culture unique to the Sunshine Coast. Surrounded by nature, in Noosa you will find a tapestry of waterways, untouched national parks and wide-open beaches to explore and make your own during your down time.

Purpose

As a Houseperson, you are a key player in our Housekeeping Team! You will be in constant motion, zipping around to assist our room and public area attendants with a flair for being everyone's go-to helper. Delivering requested items to guests' rooms, ensuring our room attendants have a steady supply of linens, towels, and amenities, and handling the collection of used linens for laundering are some key tasks of the role. Your flexibility and willingness to help make you an essential part of our team, ensuring a smooth and enjoyable experience for our guests.

Primary Responsibilities

• Prioritise and promptly fulfil guest requests, including delivering amenities, beds, cots, blankets, and pillows, and collecting items from guest rooms as needed
• Collaborate with all members of the housekeeping team to ensure tasks are completed in a timely manner
• Gather used linens from guest rooms and transport to the designated appropriate area
• Assist with cleaning guest rooms and public area spaces are requested
• Handle chemicals and cleaning materials with safety, respect guest privacy and security, and promptly report maintenance issues
• Provide a welcoming service to all guests, assisting with questions, concerns, and offering precise details about our property's amenities and features

Skills And Experience

• Your communication style is warm and welcoming where guests and team members alike feel right at home around you!
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• You enjoy a physical role, navigating the property may involve using internal and external staircases, open pathways and pushing heavy trollies and equipment
• You embrace collaborating with colleagues from various background
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.