Housekeeping Trainer Quality Assurance

Langham Hospitality Group; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hotel discounts

Parking

Uniform provided

Staff meals

Career growth

Job summary

The Langham, Melbourne is seeking a Quality Assurance professional to support the Housekeeping management team in training and quality standards. You will coordinate training, conduct regular quality checks, and drive continuous improvement to maximise efficiency and compliance with Langham Hotels & Resorts standards.

You will provide orientation and assessment for colleagues, assist in hotel quality audits, schedule inspections, evaluate performance, and prepare weekly reports on training and

Qualifications

• Experience in a similar Housekeeping or quality assurance role (preferred).
• Strong knowledge of Housekeeping procedures and standards.
• Excellent communication skills across all levels.
• Proficient with Microsoft Word and Excel.
• Professional presentation and customer-service focus.
• Ability to work independently and as part of a team.

Responsibilities

• Assist in meeting excellent standards in the Housekeeping Department.
• Provide orientation, training and assessment to colleagues and new starters.
• Participate in hotel quality auditing requirements and implement corrective actions.
• Schedule routine inspections to ensure quality meets expectations.
• Evaluate colleague performance to support senior housekeeping staff.
• Ensure Workplace Health & Safety procedures are followed.
• Identify hazards through regular safety inspections.
• Ensure productivity and quality scores meet required standards.
• Prepare weekly reports on Training and Quality standards.

Skills

Effective communication

Independent worker

Professional demeanor

People skills

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft Office

Job description

About The Business

This role is responsible for assisting the Housekeeping management team in the overall Quality and Training Standards of the Housekeeping department.

About The Role

This position requires an efficient professional with the qualifications, skills, energy, focus and experience.

The Quality Assurance role is responsible for assisting and coordinating all training and quality of the Housekeeping Department to support the achievement of maximum efficiency and ensure an alignment to The Langham Hotels & Resorts standards. Specifically, through continuous improvement, training and development, conducting regular quality checks and the ongoing review of colleague efficiencies

This position is an integral part of a high performing hotel team, and a key contributor to the hotel's ongoing success.

Your Responsibilities Will Include

• Responsible for assisting in meeting excellent standards in the Housekeeping Department.
• Provide orientation, training and assessment to all colleagues and new starters to the Housekeeping department
• Participate in Hotel quality auditing requirements, prepare action reports and implement actions to prevent reoccurring issues.
• Schedule routine inspections within hotels to ensure quality meets expectation.
• Evaluate colleague performance to assist the Executive Housekeeper when necessary.
• Ensure Workplace Health & Safety procedures are maintained and adhered to.
• Complete regular safety inspections and identify hazards.
• Ensure colleagues meet productivity requirements and the quality score of the hotel to the required standard.
• Prepare weekly reports in relation to the Training and Quality standards of the hotel.

About You

• Previous experience in a similar role - requires knowledge and experience in processes, procedures and methods of the Housekeeping Department.
• Ability to relate well to The Langham, Melbourne guests, colleagues and hotel Management.
• Highly proficient in Microsoft Office, especially Word and Excel.
• Professional in demeanor and presentation.
• Effective communication skills.
• Personable, enthusiastic, self-motivated and able to work independently.

Benefits

In return for your expertise and professionalism, you will be rewarded with hotel discounts worldwide, discount car parking, uniform provided and laundered, complimentary staff meals, and opportunities to learn new skills and grow your career. You'll join a team passionate about delivering 'Sincere Service'.

This role has opportunity for growth. We are looking for the 'right' candidate, who leads by example and thrives on teamwork to ensure growth of the department!

Previous experience in a similar role is desired. Flexibility with various shifts is required.

HYGIENE AND GROOMING - Naturally in the service industry high standards of personal presentation, hygiene, grooming, and conservative hairstyles are of the greatest importance. This must be present throughout the interview stage.

EQUAL OPPORTUNITY EMPLOYER – The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining and inclusive culture.