Housekeeping Training & Quality Lead

Langham Hotels International Limited; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hotel discounts worldwide

Discount car parking

Uniform provided and laundered

Complimentary staff meals

Opportunities to learn new skills and*

grow your career

Job summary

Langham Hotels International Limited – Southbank VIC is seeking a Quality Assurance professional to assist and coordinate training and quality within the Housekeeping Department, driving continuous improvement and alignment with Langham Hotels & Resorts standards. The role supports maximum efficiency and regular quality checks across the team.

You will contribute to an integrated, high-performing hotel team, delivering accurate reports and ensuring health and safety compliance, while supporting

Qualifications

• Previous experience in a similar role - requires knowledge and experience in processes, procedures and methods of the Housekeeping Department.
• Ability to relate well to The Langham, Melbourne guests, colleagues and hotel Management.
• Highly proficient in Microsoft Office, especially Word and Excel.

Responsibilities

• Assist in meeting excellent standards in the Housekeeping Department.
• Provide orientation, training and assessment to all colleagues and new starters to the Housekeeping department
• Participate in Hotel quality auditing requirements, prepare action reports and implement actions to prevent reoccurring issues.
• Schedule routine inspections within hotels to ensure quality meets expectation.
• Evaluate colleague performance to assist the Executive Housekeeper when necessary.
• Ensure Workplace Health & Safety procedures are maintained and adhered to.
• Complete regular safety inspections and identify hazards.
• Ensure colleagues meet productivity requirements and the quality score of the hotel to the required standard.
• Prepare weekly reports in relation to the Training and Quality standards of the hotel.

Skills

Quality assurance

Microsoft Word

Microsoft Excel

Training

Communication

Independent work

Tools

Microsoft Office

Job description

Langham Hotels International Limited – Southbank VIC

This role is responsible for assisting the Housekeeping management team in the overall Quality and Training Standards of the Housekeeping department.

About the role

This position requires an efficient professional with the qualifications, skills, energy, focus and experience.

The Quality Assurance role is responsible for assisting and coordinating all training and quality of the Housekeeping Department to support the achievement of maximum efficiency and ensure an alignment to The Langham Hotels & Resorts standards. Specifically, through continuous improvement, training and development, conducting regular quality checks and the ongoing review of colleague efficiencies

This position is an integral part of a high performing hotel team, and a key contributor to the hotel's ongoing success.

Your responsibilities will include:

• Responsible for assisting in meeting excellent standards in the Housekeeping Department.
• Provide orientation, training and assessment to all colleagues and new starters to the Housekeeping department
• Participate in Hotel quality auditing requirements, prepare action reports and implement actions to prevent reoccurring issues.
• Schedule routine inspections within hotels to ensure quality meets expectation.
• Evaluate colleagueperformance to assist the Executive Housekeeper when necessary.
• Ensure Workplace Health & Safety procedures are maintained and adhered to.
• Complete regular safety inspections and identify hazards.
• Ensure colleagues meet productivity requirements and the quality score of the hotel to the required standard.
• Prepare weekly reports in relation to the Training and Quality standards of the hotel.

About the business

This role is responsible for assisting the Housekeeping management team in the overall Quality and Training Standards of the Housekeeping department.

About the role

This position requires an efficient professional with the qualifications, skills, energy, focus and experience.

The Quality Assurance role is responsible for assisting and coordinating all training and quality of the Housekeeping Department to support the achievement of maximum efficiency and ensure an alignment to The Langham Hotels & Resorts standards. Specifically, through continuous improvement, training and development, conducting regular quality checks and the ongoing review of colleague efficiencies

This position is an integral part of a high performing hotel team, and a key contributor to the hotel's ongoing success.

Your responsibilities will include:

• Responsible for assisting in meeting excellent standards in the Housekeeping Department.
• Provide orientation, training and assessment to all colleagues and new starters to the Housekeeping department
• Participate in Hotel quality auditing requirements, prepare action reports and implement actions to prevent reoccurring issues.
• Schedule routine inspections within hotels to ensure quality meets expectation.
• Evaluate colleagueperformance to assist the Executive Housekeeper when necessary.
• Ensure Workplace Health & Safety procedures are maintained and adhered to.
• Complete regular safety inspections and identify hazards.
• Ensure colleagues meet productivity requirements and the quality score of the hotel to the required standard.
• Prepare weekly reports in relation to the Training and Quality standards of the hotel.

About you:

• Previous experience in a similar role - requires knowledge and experience in processes, procedures and methods of the Housekeeping Department.
• Ability to relate well to The Langham, Melbourne guests, colleagues and hotel Management.
• Highly proficient in Microsoft Office, especially Word and Excel.
• Professional in demeanor and presentation.
• Effective communication skills.
• Personable, enthusiastic, self-motivated and able to work independently.

Benefits

In return for your expertise and professionalism, you will be rewarded with hotel discounts worldwide, discount car parking, uniform provided and laundered, complimentary staff meals, and opportunities to learn new skills and grow your career. You'll join a team passionate about delivering 'Sincere Service'.

This role has opportunity for growth. We are looking for the 'right' candidate, who leads by example and thrives on teamwork to ensure growth of the department!

Previous experience in a similar role is desired. Flexibility with various shifts is required.

If you think this is the right role for you, apply now! Come join our team!

HYGIENE AND GROOMING - Naturally in the service industry high standards of personal presentation, hygiene, grooming, and conservative hairstyles are of the greatest importance. This must be present throughout the interview stage.

EQUAL OPPORTUNITY EMPLOYER – The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining and inclusive culture.

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