Service Stylist -The Langham Melbourne

Chuan Spa; Melbourne; Vor Ort; AUD 52.000 - 64.000; Vollzeit

Benefits dieser Stelle

Hotel discounts

Uniform provided and laundered

Staff dining subsidies

Discounted car parking

Career development

Zusammenfassung

The Langham Melbourne is seeking a Service Stylist to coordinate guest experiences from reservation to departure, ensuring outstanding service and attention to detail.

You will engage guests with warmth, upsell hotel outlets, and support various front-of-house operations, including familiarising with local facilities. Availability for morning/afternoon shifts and a minimum 30 hours per week is required.

Qualifikationen

• Minimum 2 years of experience in a similar role.
• Strong work ethic and efficiency.
• Willing to work morning/afternoon shifts.
• Available to work a minimum of 30 hours per week.
• Excellent organisational skills and attention to detail.

Aufgaben

• Coordinate guest experience from reservations through to departures.
• Provide high levels of guest service and engagement.
• Upsell hotel outlets and facilities.
• Familiarise with facilities and points of interest to assist guests.
• Assist Sales and Catering with site inspections.

Kenntnisse

2+ years experience

Strong work ethic

Efficiency

Shift work

30+ hours/week

Organisational skills

Attention to detail

Jobbeschreibung

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

The Langham, Melbourne enjoys sweeping vistas of the Yarra River and Melbourne skyline. Outstanding location amidst the city’s captivating Arts and Leisure district. A sanctuary nestled on the famous Southbank Promenade. We have on offer, 388 luxury guest rooms and suites, our team of hospitality professionals deliver high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.

The Langham Melbourne is on the LOOK OUT for a SERVICE STYLIST!

"The power to improve guest service ultimately rests in the hands of employees."

Do you think you have the following?

• Do you possess a standard of guest service where each and every customer feels like a welcomed guest?
• Do you know how to exceed guest expectations by delivering "Moments of Magic"?
• Do you understand the value of long-term customers?
• Can you can be encouraging so the guest to returns again and again?
• When you come across a disgruntled guest, do you put into practice the "W.O.W" technique: "What's the problem, Own it Solve it, Wow the guest"?
• Do you know the extra service steps that turn difficult guests into delightful guests?
• Are you able to initiate a conversation with a guest?
• Do you have that spark (charisma)in your personality?

This role plays an important part in first impressions for our guests. The Service Stylist is required to coordinate the guest experience at The Langham Melbourne and take an active part in ensuring all service needs are met from reservations through to departures. We expect our Service Stylist to be an ambassador of the hotel portfolio, to take an active interest in the guests who visit our properties and show a willingness to complete all duties with absolute attention to detail.

Some tasks ofthe role:

1. 1. Possess a standard of guest service where each and every customer feels like a welcomed guest.
2. 2. Be aware of facilities and points of interest in hotel environs to assist with any guest inquiries.
3. 3. Familiarisation of the flow of guests throughout the hotel. Ensure presence during peak times to offer any assistance to our guests.
4. 4. Spend time in each of our Front of House areas; driveway, ground floor lobby, reception lobby, Aria, Melba, Chuan Spa, Banqueting, Langham Hotel Club.
5. 5. Encourage selling and upselling of Hotel outlets and facilities.
6. 6. Showcase our guest rooms, outlets and banquet facilities to potential guests. Assist the Sales and Catering departments with site inspections.
7. 7. Monitor the return guest and loyalty programs, based on guest preferences and history. Ensure preferences are met.
8. 8. Provide a high level of interaction and a high level of conversation skills to ensure guest satisfaction. This is mainly provided by self initiative.

The person we are looking for will:

• - Have2 Years experience in a very similar role
• -Have a strong work ethic
• - Be very efficient
• - Acceptable to shift work – morning / afternoon
• - Be available minimum 30hours per week
• - Solid organisational skills
• - Eye for detail coupled with a strong ability to proactively identify, prioritise and manage multiple tasks, and successfully accomplish objectives in a busy and challenging workplace

In return for your expertise and professionalism, you will be rewarded with hotel discounts worldwide, discount car parking, uniform provided and laundered, subsidised staff dining, and opportunities to learn new skills and grow your career. You'll join a teamof positive andpassionateindividuals who's key focusis 'Knowing our Guests and Building Great Memories'.

If you believe this sums up your skills set then we would love to hear from you!

GROOMING - Naturally in the service industry high standards of personal presentation, hygiene, grooming, and conservative hairstyles are of the greatest importance. This must be present throughout the interview stage.

EQUAL OPPORTUNITY EMPLOYER – The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.