Housekeeping Supervisor | Guest Experience Leader

Travel + Leisure Co.; Sydney; On-site; AUD 55,000 - 72,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays

Private health cover

Job summary

Travel + Leisure Co. is seeking a Housekeeping Supervisor for our Peppers Manly Beach team. You will ensure a high standard of service and cleanliness, covering guest rooms and public areas, and you will delegate workloads to keep rooms refreshed on schedule.

The role requires previous hotel experience, WHS knowledge, strong communication, and the ability to work independently or in a team. You will also build weekly rosters and respond to guest inquiries to sustain exceptional guest

Qualifications

• Previous experience within a similar hotel position
• A sound understanding of Workplace Health and Safety, including safe chemical handling
• Strong communication skills
• An ability to work well independently and in a team environment
• Have the ability to recognize and solve problems in the workplace
• Ability to work a flexible schedule, including nights, weekends, public and school holidays

Responsibilities

• Clean hotel rooms to include sleeping quarters, kitchens, bathrooms and living rooms while maintaining housekeeping detail standards
• Delegate workload to ensure rooms are refreshed in a timely manner
• Control stock and report discrepancies to the Executive Housekeeper
• Quality check rooms and liaise with Front Office to release for occupancy
• Plan and implement weekly rosters in consultation with Housekeeping Manager
• Observe precautions required to protect resort guests and guest property.
• Respond appropriately to guest enquiries and concerns to ensure total guest satisfaction, handle guest issues to resolution in effort to improve the guest experience and elevate any outstanding guest inquiry or concern to management.

Job description

Travel + Leisure Co. is seeking a Housekeeping Supervisor for our Peppers Manly Beach team. You will ensure a high standard of service and cleanliness, covering guest rooms and public areas, and you will delegate workloads to keep rooms refreshed on schedule.

The role requires previous hotel experience, WHS knowledge, strong communication, and the ability to work independently or in a team. You will also build weekly rosters and respond to guest inquiries to sustain exceptional guest