House Manager - Caloundra House

Supported; Brisbane; On-site; AUD 80,000 - 110,000; Full time

Job summary

Supported is seeking a House Manager to lead a Level III residential supported accommodation facility on the Sunshine Coast, housing up to 30 residents. This full-time role collaborates with the Operations Manager to ensure safe, compliant, and high-quality service delivery.

You will oversee daily operations, staff rostering, budgets, and governance, while supporting resident wellbeing and family engagement. A compassionate, proactive leader will thrive in this dynamic setting.

Qualifications

• Experience managing a residential, supported accommodation, disability, aged care, or community services facility.
• Knowledge of NDIS services and supports.
• Strong people leadership including recruitment, rostering, coaching, and performance management.
• Knowledge of compliance frameworks, risk management, audits, and quality systems.
• Experience managing budgets, procurement, occupancy, and financial administration.
• Excellent communication and stakeholder engagement skills.
• Compassionate and respectful approach when supporting people with diverse needs.
• Ability to manage competing priorities in a dynamic environment.

Responsibilities

• Lead the daily operations, presentation, maintenance, and security of the facility.
• Ensure compliance with legislative, regulatory, and organisational requirements.
• Drive continuous improvement, audits, and quality assurance activities.
• Support and monitor resident wellbeing, personal care, daily living activities, and medication management processes.
• Coordinate external support services and liaise with support workers, social workers, families, and stakeholders.
• Manage resident records, reporting systems, administration, and procurement activities.
• Oversee occupancy levels, resident payments, and financial administration.
• Lead recruitment, rostering, supervision, coaching, and performance management of staff.
• Foster a positive, accountable, and person-centred team culture.
• Participate in emergency response and on-call duties as required.

Skills

People leadership

Budget management

Communication

Regulatory compliance

NDIS knowledge

Job description

Work with a team that cares as much about you as we do about our clients.

At Supported Care, we believe that exceptional care starts with an exceptional team. If you’re passionate about making a difference in people’s lives and want to work in a supportive, rewarding environment, we’d love to hear from you.

Why Join Supported Care ?

We’re not just another disability service provider—we’re a team that values and invests in the people who make what we do possible. Here’s why you’ll love working with us:

A Great Team Culture

Enjoy a workplace where collaboration, respect, and positivity are at the heart of everything we do. We celebrate team bonding and believe that a happy team creates happy clients.

We are proud to provide our staff with industry leading Employee Assistance Program. Accessible 24 hours a day, 365 days a year, this service is available to provide confidential counselling support, supporting staff mental health and wellbeing with a holistic approach at no cost to staff.

Responsive and Experienced Managers

Work with managers who listen, support, and value your input. Our flat leadership structure ensures your voice is heard, and your ideas matter.

All of our senior leaders at Supported Care began as Support Workers, and are regularly on site to listen and understand your concerns.

Opportunities for Advancement

Whether you're starting as a support worker or joining in a specialist role, we offer pathways for growth and professional development. Your career goals are important to us.

Greater than 3 out of 4 of Supported Care’s Senior Leaders started as Support Workers with Supported Care. Every new role is always advertised internally first, and we are proud of our internal development and mentorship pathways.

We understand the importance of work-life balance and offer flexible rosters to suit your lifestyle.

Our shifts include day shifts, weekend shifts, and overnight sleepover shifts; to suit your lifestyle. We have work available various settings:

• In a shared working environment, at locations where you can work alongside and collaborate with other Support Workers and receive support from onsite senior leaders.
• In a community environment, where you can support customers to live their best lives and gain greater independence.

Training and Support

Gain access to ongoing training, mentorship, and professional development opportunities, so you’re always growing and improving.

At Supported Care, we are committed to supporting the ongoing professional development of our workforce.

We are very pleased to host our own online specialised Learning Academy, in which staff can access 80+ e-learning modules on demand, specialised to the clients we support.

Further, we run internal Training Workshops, delivered by a dedicated Training and Development Manager, in which staff are paid to attend specialised workshops that have been crafted to equip our workforce with the specialised skills they need to support our clients to live their best lives.

Make a Real Difference

Be part of a team that empowers individuals to live their best lives. The work you do will directly improve the lives of others.

What We’re Looking For

We’re seeking individuals who are passionate, empathetic, and committed to making a positive impact. If you have a background in disability services, health, or just a genuine desire to help others, you might be a great fit for our team.

• Mental Health
• Brisbane
• Permanent / Full Time
  • Professional development and continuous learning opportunities
  • KPI linked incentives
  • Drive quality care, compliance, and positive resident outcomes

About the Role

As House Manager, you will be responsible for a fully accredited Level III residential supported accommodation facility, housing up to 30 residents with varying needs and levels of support requirements. This is a full-time permanent position from Monday to Friday.

Working closely with the Operations Manager and wider leadership team, you will:

• Lead the daily operations, presentation, maintenance, and security of the facility.
• Ensure compliance with legislative, regulatory, and organisational requirements.
• Drive continuous improvement, audits, and quality assurance activities.
• Support and monitor resident wellbeing, personal care, daily living activities, and medication management processes.
• Coordinate external support services and liaise with support workers, social workers, families, and stakeholders.
• Manage resident records, reporting systems, administration, and procurement activities.
• Oversee occupancy levels, resident payments, and financial administration.
• Lead recruitment, rostering, supervision, coaching, and performance management of staff.
• Foster a positive, accountable, and person-centred team culture.
• Participate in emergency response and on-call duties as required.

About You

We are seeking a self-motivated, confident, and pro-active individual that possesses an understanding and ability to demonstrate respect, professionalism and compassion within a level III Supported Accommodation environment which provides assistance and support to residents.

To be successful in this role, you will have:

• Experience managing a residential, supported accommodation, disability, aged care, or community services facility.
• Sound knowledge of NDIS services and supports, with an understanding of participant needs, service delivery requirements, and industry best practice - Desirable
• Strong people leadership skills, including recruitment, rostering, coaching, and performance management.
• Knowledge of compliance frameworks, risk management, audits, and quality systems within a regulated care environment.
• Experience managing budgets, procurement, occupancy, and financial administration.
• Excellent communication and stakeholder engagement skills.
• A compassionate and respectful approach when supporting people with diverse needs.
• Strong problem-solving abilities and confidence working autonomously.
• The ability to manage competing priorities in a dynamic environment.

Essential Requirements

• NDIS Worker Screening Clearance (Yellow Card) or ability to obtain
• Criminal history check
• Current First Aid Certificate
• Current CPR Certificate
• Full Australian work rights
• Ability to complete all mandatory compliance and organisational training requirements

About us

Caloundra House is a Level III Supported Accommodation Facility providing safe, stable, and person-centred accommodation on the Sunshine Coast. We support residents with daily living, medication management, and individual goals, fostering a welcoming community that promotes independence and quality of life.