Hotel Services Director

Uniting AgeWell Careers; Melbourne; On-site; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Free parking (on/off site)

Above award rates

Salary packaging

Annual leave loading

Career pathways

Employee Assistance Program 24/7

Enhanced Parental Leave

Regional opportunities across Victoria

Job summary

Uniting AgeWell is seeking a seasoned Hotel Services Director to lead catering, cleaning, laundry across Victoria and Tasmania, reporting to the General Manager Tasmania. You will shape strategy, drive performance and ensure sustainability while supporting residents and clients daily.

You will manage budgets, develop regional leaders and champion continuous improvement to deliver high-quality hotel services and exceptional resident experience.

Qualifications

• Senior leadership experience across hospitality, hotel services or aged care operations.
• Track record leading multi-site teams and delivering consistent service outcomes.
• Strong financial management experience including budgets, labour and performance reporting.
• Expertise in driving compliance, quality and risk management framework.
• Experience managing service contracts, suppliers and operational partnerships.
• Proven ability to lead change and embed continuous improvement initiatives.
• Successful development of leaders and high-performing teams.
• Strong stakeholder engagement skills across all levels of the organisation.

Responsibilities

• Lead the organisation-wide hotel services strategy, aligning delivery with quality, customer and financial objectives.
• Drive consistent, high-performing catering, cleaning, laundry and support services across residential aged care operations.
• Manage budgets, labour performance, procurement activities and operational reporting.
• Lead and develop regional leaders and operational teams, building capability and accountability.
• Champion continuous improvement initiatives to enhance customer experience and efficiency.
• Ensure compliance with aged care standards, food safety, risk frameworks and workplace safety obligations.
• Partner with operational leaders, suppliers and stakeholders to deliver resident-focused hotel services.

Skills

Senior leadership

Multi-site leadership

Financial management

Quality & risk management

Contract management

Change management

People development

Stakeholder engagement

Job description

About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choiceand independence in their lives, to feel valued members of their community and to have easy accessto the community or residential services they need to live the life they want. With a range of servicesin many locations in Victoria and Tasmania, our 5,000 staff and 600 volunteer staff are committed tohigh quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Supportand Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, andour customer service charter and promise that shape and inform all that we do. More information canbe found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell?

• Easy to access with public transport andfree on/off site parking
• Above awardhourly rates
• Salary packaging benefit up to $15,900 + $2,650annually
• Annual Leave loading
• Career pathways, education and training opportunities
• Comprehensive Employee Assistance Programavailable 24/7 for our staff
• Enhanced Parental Leaveoptions
• Location options - move within ourUniting AgeWell network(Victoria and Tasmania)
• Not for profit,values-basedorganisation

About the role:

At Uniting AgeWell, we know that exceptional hotel services are central to quality aged care. As Hotel Services Director, you will lead the strategy, performance and continuous improvement of our catering, cleaning, laundry services across Victoria and Tasmania. Reporting to the General Manager Tasmania, you will influence customer experience, operational performance, compliance outcomes and financial sustainability. This is a senior leadership role with broad scope, responsible for building capability, driving consistency and ensuring hotel services support the wellbeing of residents and clients every day.

In this role, you will:

• Lead the organisation-wide hotel services strategy, aligning service delivery with quality, customer and financial objectives
• Drive consistent, high-performing catering, cleaning, laundry and support services across residential aged care operations
• Manage budgets, labour performance, procurement activities and operational reporting to deliver sustainable outcomes
• Lead and develop regional leaders and operational teams, building capability, accountability and service excellence
• Champion continuous improvement initiatives that enhance customer experience, operational efficiency and service quality
• Ensure compliance with aged care standards, food safety requirements, risk frameworks and workplace safety obligations
• Partner with operational leaders, suppliers and stakeholders to deliver innovative, resident-focused hotel services

About you:

You are passionate about what you do and want to make a difference in the lives of ourresidents/clients, enhancing their self-esteem and empowering them to make choices.

This is the place for you if you have:

• Senior leadership experience across hospitality, hotel services or aged care operations
• Track record leading multi-site teams and delivering consistent service outcomes
• Strong financial management experience, including budgets, labour and performance reporting
• Expertise in driving compliance, quality and risk management framework
• Experience managing service contracts, suppliers and operational partnership
• Proven ability to lead change and embed continuous improvement initiative
• Success developing leaders and building high-performing team
• Strong stakeholder engagement skills with the ability to influence at all levels of an organisationAre committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care:

• A current Working With Children & Vulnerable People card
• Current and ongoing flu vaccinations
• Australian working rights
• Ability to pass a national police clearance

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

You can access the position description here: Director Hotel Services - PD October 26.pdf

Recruitment Team at [e-mail]

We look forward to hearing from you!