Hotel Service Manager — Guest Experience & Operations

Binna Burra Mountain Lodge; Beechmont; On-site; AUD 70,000 - 100,000; Full time

Job summary

Binna Burra Lodge, Beechmont (Lamington National Park), is expanding its Lodge operations and guest services. The Hotel Service Manager will supervise hotel service staff, coordinate daily service delivery and support interdepartmental communication to ensure seamless arrivals and departures.

The role emphasizes leadership, rostering, safety, and high standards of guest service across seven days in a resort environment, with on-site duties at Binna Burra Lodge.

Qualifications

• Hospitality qualification or equivalent practical experience relevant to Hotel Services Manager occupation.
• Experience supervising or coordinating hotel, resort or accommodation operations.
• Strong leadership, staff coordination, guest service, communication, problem-solving, time management and organisational skills.

Responsibilities

• Supervise and coordinate the work of hotel service staff, allocating duties and monitoring workloads.
• Maintain attendance and service records; assist with rostering and shift coordination.
• Monitor guest room and public area standards; identify issues and coordinate corrective action.

Skills

Leadership

Staff coordination

Guest service

Communication

Problem solving

Time management

Organisational skills

Education

Hospitality qualification or equivalent

Tools

PMS / hotel operating systems

Email

Roster software

Job description

Binna Burra Lodge, Beechmont (Lamington National Park), is expanding its Lodge operations and guest services. The Hotel Service Manager will supervise hotel service staff, coordinate daily service delivery and support interdepartmental communication to ensure seamless arrivals and departures.

The role emphasizes leadership, rostering, safety, and high standards of guest service across seven days in a resort environment, with on-site duties at Binna Burra Lodge.