Hotel Restaurant Manager — Lead Service (Evenings)

Oaks Hotels, Resorts & Suites; Mackay Regional; On-site; AUD 80,000 - 83,000; Full time

Job summary

Oaks Mackay Rivermarque Hotel is seeking an enthusiastic and service-driven Restaurant Manager to lead the restaurant and bar operations, mainly evening shifts with weekend work as required, ensuring exceptional guest experiences and developing the Food & Beverage team.

The ideal candidate brings 12+ months of supervisory or managerial experience in hospitality, 3+ years in restaurant or hotel settings, plus strong communication and customer service skills.

Qualifications

• 12+ months supervisory or managerial experience in a similar role.
• 3+ years’ experience working in a restaurant or hotel environment.
• Solid understanding of alcohol service (preferred but not essential).
• Excellent written and verbal communication skills.
• Exceptional customer service skills with a positive and professional attitude.
• High level of self-motivation, confidence, and leadership capability.
• Diploma in Hospitality Management or similar qualification (preferred but not essential).
• Availability to work evenings, weekends, and public holidays as required.

Responsibilities

• Oversee and ensure smooth, efficient, and professional daily operations of the restaurant & bar.
• Develop and maintain a strong understanding of the property’s food and beverage offerings to promote to guests.
• Collaborate with the kitchen team during service periods to ensure quality service, presentation, and guest satisfaction.
• Supervise, coach, and train Food & Beverage Attendants, fostering a high-performing team.
• Manage staff rostering, workflow, and service standards to ensure operational efficiency.
• Monitor and maintain compliance with RSA, hygiene, and workplace health & safety standards.
• Assist with stock control, ordering, and reporting as required.
• Drive guest satisfaction, service excellence, and continuous improvement initiatives.

Skills

Supervisory experience

Restaurant/hotel experience

Communication skills

Customer service

Leadership

Alcohol service knowledge

Education

Diploma in Hospitality Management

Job description

Oaks Mackay Rivermarque Hotel is seeking an enthusiastic and service-driven Restaurant Manager to lead the restaurant and bar operations, mainly evening shifts with weekend work as required, ensuring exceptional guest experiences and developing the Food & Beverage team.

The ideal candidate brings 12+ months of supervisory or managerial experience in hospitality, 3+ years in restaurant or hotel settings, plus strong communication and customer service skills.