Hotel Operations Manager

Placements24; Newlands; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Retirement plan

Generous paid time off

Career development

Job summary

Placements24 is seeking a seasoned Hotel Operations Manager to oversee daily hotel operations in Queenstown, ensuring seamless front office, housekeeping, F&B and maintenance functions. You will lead department heads, implement strategies, manage budgets and drive growth while delivering exceptional guest experiences.

Ideal candidates bring a Bachelor's in Hospitality Management or related field with 5+ years in hotel management, demonstrating strong leadership, financial acumen, and

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Minimum of 5 years of experience in hotel management.
• Strong knowledge of hotel operations including front office, housekeeping, F&B and sales.
• Excellent leadership, communication, problem-solving and financial management skills.

Responsibilities

• Direct and coordinate the activities of all hotel departments to ensure optimal performance.
• Develop and implement operational strategies to enhance guest satisfaction and operational efficiency.
• Manage departmental budgets, control costs, and drive revenue growth for the hotel.
• Ensure compliance with all hotel policies, procedures, and relevant regulations.
• Recruit, train, motivate, and evaluate department heads and hotel staff.
• Oversee property maintenance and ensure a safe, clean, and comfortable environment for guests and staff.

Skills

Leadership

Communication

Financial management

Problem-solving

Team motivation

Decision making

Education

Bachelor's degree in Hospitality Management or related field

Job description

About the Role

Our client is seeking a seasoned and results-oriented Hotel Operations Manager to oversee the day-to-day management of their hotel in Queenstown . You will be responsible for ensuring the smooth and efficient operation of all hotel departments, including front office, housekeeping, food and beverage, and maintenance. This role requires strong leadership capabilities, a deep understanding of hotel management principles, and a commitment to delivering exceptional guest experiences. You will work closely with department heads to achieve operational and financial goals, maintaining the highest standards of service and quality.

Key Responsibilities

• Direct and coordinate the activities of all hotel departments to ensure optimal performance.
• Develop and implement operational strategies to enhance guest satisfaction and operational efficiency.
• Manage departmental budgets, control costs, and drive revenue growth for the hotel.
• Ensure compliance with all hotel policies, procedures, and relevant regulations.
• Recruit, train, motivate, and evaluate department heads and hotel staff.
• Oversee property maintenance and ensure a safe, clean, and comfortable environment for guests and staff.

Requirements

• Bachelor's degree in Hospitality Management or a related field, or equivalent experience.
• Minimum of 5 years of experience in hotel management, with a proven track record of success.
• Strong knowledge of hotel operations, including front office, housekeeping, F&B, and sales.
• Excellent leadership, communication, problem-solving, and financial management skills.
• Ability to work under pressure and make sound decisions in a fast-paced environment.

Benefits

• Highly competitive salary and performance-based bonus program.
• Comprehensive health, dental, and vision insurance coverage.
• Retirement savings plan with employer matching.
• Generous paid time off and opportunities for career advancement.
• Professional development opportunities and ongoing training.