Front Desk Supervisor

Placements24; Newlands; On-site; AUD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Career progression

Employee discounts on hotel stays and餐

Health insurance

Job summary

Placements24 is seeking a motivated Front Desk Supervisor to lead the front office team at a property in Queenstown. You will oversee daily operations, ensure smooth check-in/check-out, and deliver outstanding guest service.

We are looking for a proactive leader with strong organizational skills, excellent communication, and the ability to elevate guest experiences in a fast-paced environment. This role offers competitive pay and opportunities for career progression within the hotel group.

Qualifications

• Previous experience as Front Desk Agent or Supervisor in hospitality.
• Strong customer service and problem-solving skills.
• Proficiency in PMS and standard office software.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a team in a fast-paced environment.

Responsibilities

• Supervise and train front desk agents, ensuring adherence to service standards.
• Manage guest check-ins and check-outs, handling payments and resolving discrepancies.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Coordinate with other hotel departments to ensure guest needs are met.
• Maintain the appearance and organization of the front desk area.

Skills

Leadership

Customer service

Problem-solving

Communication

Interpersonal skills

PMS proficiency

Tools

Property Management Systems (PMS)

Office software

Job description

About the Role

Our client is looking for a motivated and customer-focused Front Desk Supervisor to lead their front office team at their property in Queenstown . You will be responsible for overseeing daily front desk operations, ensuring efficient check-in/check-out processes, and providing outstanding guest service. This role requires strong leadership abilities, excellent organizational skills, and a commitment to maintaining high service standards. You will be a key point of contact for guests, resolving issues and ensuring a positive first and last impression.

Key Responsibilities

• Supervise and train front desk agents, ensuring adherence to service standards.
• Manage guest check-ins and check-outs, handling payments and resolving discrepancies.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Coordinate with other hotel departments to ensure guest needs are met.
• Maintain the appearance and organization of the front desk area.

Requirements

• Previous experience as a Front Desk Agent or Supervisor in the hospitality industry .
• Strong customer service and problem-solving skills.
• Proficiency in property management systems (PMS) and standard office software.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a team in a fast-paced environment in Queenstown .

Benefits

• Competitive salary and potential for performance bonuses.
• Opportunities for career advancement within the hotel group.
• Employee discounts on hotel stays and dining.
• Health insurance and other standard employee benefits.
• A supportive team environment and a chance to work in a scenic location.