Hotel Operation Manager

Young Group; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Young Group in Melbourne is seeking an experienced Hotel Operations Manager to lead pre-opening planning and day‑to‑day operations for our Victoria and NSW properties. You will drive SOPs, PMS setup, staffing, and benchmarks for guest services, safety and compliance.

The role emphasizes revenue management, occupancy optimization and channel distribution, with oversight of budgets and financial performance. You will build scalable systems for future properties and contribute to site selection and

Qualifications

• 3–5 years of relevant management experience in hotels, serviced apartments, extended‑stay accommodation or similar operations.
• Experience managing hotel operations, reservations, housekeeping and guest services.
• Strong understanding of revenue management, occupancy optimization, pricing and distribution channels.
• Experience with property management systems, online booking platforms and channel managers.
• Sound financial management skills, including budgeting, forecasting, cost control and performance reporting.
• Strong leadership, communication and problem‑solving skills.
• Full Australian working rights.

Responsibilities

• Lead pre-opening planning and operational readiness for hotels.
• Develop SOPs, service standards and operating policies.
• Establish property management systems (PMS), booking platforms, channel management and payment processes.
• Develop staffing structures, recruitment plans, rosters and training programs.
• Coordinate procurement, supplier contracts, housekeeping and maintenance arrangements.
• Oversee daily operations across both properties, including reservations, guest services, housekeeping, maintenance and property presentation.
• Manage occupancy, ADR, RevPAR and overall accommodation revenue.
• Identify opportunities to secure corporate clients and extended-stay customers.
• Recruit, train and manage operational staff and external service providers.
• Implement reporting systems and quality assurance procedures.

Skills

Team leadership

Revenue management

Guest services

Staff training

Budgeting

Forecasting

Problem solving

Tools

Property management systems

Online booking platforms

Channel managers

Job description

Our projects in Victoria and New South Wales are catering primarily for short to mid-term residents, offering convenience, modern, fully furnished accommodation with flexible stay arrangements.

We are seeking an experienced and commercially minded Hotel Operations Manager to establish, launch and manage our accommodation operations.

This is an opportunity to join a growing business at an early stage, influence its operating model and play a key role in building a scalable, multi-property accommodation platform.

About the Role

Reporting directly to senior management, the Hotel Operations Manager will take overall responsibility for the pre-opening preparation, day-to-day operations and commercial performance of our properties.

The successful candidate will be involved from the pre-opening stage, developing operating procedures, implementing management systems, recruiting staff and establishing the operational framework for future properties.

Key Responsibilities

1. Pre-Opening & Operational Setup

Lead pre-opening planning and operational readiness for hotels.

Develop standard operating procedures (SOPs), service standards and operational policies.

Establish property management systems (PMS), booking platforms, channel management and payment processes.

Develop staffing structures, recruitment plans, rosters and training programs.

Coordinate procurement, supplier contracts, housekeeping and maintenance arrangements.

Work closely with the development team to ensure facilities, amenities and operational systems are fit for purpose.

2. Hotel & Accommodation Operations

Oversee daily operations across both properties, including reservations, guest services, housekeeping, maintenance and property presentation.

Establish efficient operating procedures suitable for short to medium-term stays.

Maintain high standards of customer service, maintenance, safety and security.

Manage guest feedback, complaints and service recovery.

Ensure compliance with applicable accommodation, workplace safety and regulatory requirements.

3. Revenue Management & Commercial Performance

Take ownership of occupancy, average daily rate (ADR), revenue per available room (RevPAR) and overall accommodation revenue.

Manage distribution channels, online travel agencies (OTAs), maximize direct bookings and corporate accommodation arrangements.

Identify opportunities to secure corporate clients, relocation accommodation, project-based workers and other extended-stay customers.

Prepare occupancy forecasts, operating budgets and financial performance reports.

4. Team Leadership & Multi-Property Management

Recruit, train and manage operational staff and external service providers.

Implement consistent service standards, reporting systems and quality assurance procedures.

Monitor team performance and promote accountability, efficiency and customer satisfaction.

Develop scalable operating systems that can be adopted across future properties.

Contribute to site acquisition by providing insights into location suitability, market demand, target demographics, accommodation trends and revenue potential.

Collaborate with the development and design teams to ensure new properties align with operational requirements, target markets and commercial objectives.

About You

We are looking for a hands‑on hospitality professional with strong commercial awareness and the ability to build an accommodation operation from the ground up.

Essential Experience & Skills

Minimum 3–5 years of relevant management experience in hotels, serviced apartments, extended‑stay accommodation or similar operations.

Demonstrated experience managing hotel operations, reservations, housekeeping and guest services.

Strong understanding of revenue management, occupancy optimization, pricing and distribution channels.

Experience with property management systems, online booking platforms and channel managers.

Sound financial management skills, including budgeting, forecasting, cost control and performance reporting.

Strong leadership, communication and problem‑solving skills.

Full Australian working rights.

What We Offer

Direct involvement in pre‑opening planning and operational strategy.

Significant autonomy to develop operating systems, build your team and shape the guest experience.

Exposure to both property development and hospitality operations.

Career progression opportunities as the accommodation portfolio expands.

Competitive remuneration package commensurate with experience.