Hotel Manager: Lead Operations & Guest Experience (On-Site)

Sociable Tech Pty Ltd; Wagga Wagga; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

On-site accommodation

Job summary

Quest Wagga Wagga, a 43-serviced apartment hotel in the heart of Wagga Wagga, seeks an experienced Hotel Manager to lead operations on site. The role requires strong leadership, oversight of guest services, and financial accountability to drive profitability and service excellence.

You will manage reservations, room service, and housekeeping, supervise staff, and ensure OH&S compliance while delivering high standards and memorable guest experiences. On-site accommodation is provided.

Qualifications

• AQF qualification or 3+ years in hotel operations and financial management.
• Excellent customer service focused on guest satisfaction.
• Strong communication and interpersonal skills.
• Proven track record in hotel or accommodation management.
• Strategic leadership with staff engagement.

Responsibilities

• Direct and oversee daily hotel operations including reservations and housekeeping.
• Supervise security, maintenance, and safety compliance.
• Organize conference facilities, catering, and events.
• Monitor guest satisfaction via feedback and service checks.
• Manage payroll, purchasing, and cost control.
• Prepare budgets and analyze occupancy and revenue.
• Handle guest complaints and protect reputation.

Skills

Guest service excellence

Communication skills

Interpersonal skills

Problem solving

Professional presence

Hotel management experience

Leadership and staff engagement

Education

AQF Associate Degree or higher in Hospitality Management

Job description

Quest Wagga Wagga, a 43-serviced apartment hotel in the heart of Wagga Wagga, seeks an experienced Hotel Manager to lead operations on site. The role requires strong leadership, oversight of guest services, and financial accountability to drive profitability and service excellence.

You will manage reservations, room service, and housekeeping, supervise staff, and ensure OH&S compliance while delivering high standards and memorable guest experiences. On-site accommodation is provided.