Hotel Housekeeping Office Coordinator

Shangri-La-Hotels; The Rocks; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Supportive work environment

Job summary

Shangri-La Sydney is seeking a Housekeeping Office Coordinator reporting to the Executive Housekeeper. You will receive and coordinate information between guests, staff, contract staff and other hotel departments, and action requests with AM & PM clerical duties within housekeeping.

Key duties include preparing daily work allocations via e-Housekeeping, maintaining logs and reports, updating room status and handling guest complaints promptly. You will support PM staff and keep office orderly.

Qualifications

• 2–3 years' experience in a hotel environment.
• Excellent communication skills, both verbal and written.
• Ability to handle guest complaints and work with conflicting priorities.
• Understanding of Occupational Health and Safety practices.
• Computer literacy: MS Word, Excel, Micros.

Responsibilities

• Receive and coordinate information between guests, employees, contract staff and other hotel departments.
• Action requests from staff and guests and perform AM & PM clerical duties within housekeeping.
• Prepare daily work allocations (via e-Housekeeping) for Room Attendants and ensure coverage.
• Maintain housekeeping logs, reports, and filing; update room status and priority rooms.
• Handle guest complaints and escalate to Director of Housekeeping/Assistant Executive Housekeeper as needed.
• Keep the Housekeeping Office tidy and manage special requests and post deliveries.

Skills

Customer service

Communication skills

Hotel environment experience

Guest complaints handling

OH&S knowledge

Tools

MS Word

Excel

Micros

Job description

Shangri-La Sydney is seeking a Housekeeping Office Coordinator reporting to the Executive Housekeeper. You will receive and coordinate information between guests, staff, contract staff and other hotel departments, and action requests with AM & PM clerical duties within housekeeping.

Key duties include preparing daily work allocations via e-Housekeeping, maintaining logs and reports, updating room status and handling guest complaints promptly. You will support PM staff and keep office orderly.