Hotel All-Rounder - Mercure Sydney Blacktown

Accorhotel; Sydney; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Free parking

Employee discounts

Job summary

Mercure Sydney Blacktown, part of Accor, is seeking a Part Time Hotel All-Rounder to support Front Office and Food & Beverage operations. You will ensure exceptional service, handle guest check-in/out, and assist across hotel tasks from cafe service to guest accounts.

Ideal candidates have hospitality experience, strong communication, and a willingness to obtain RSA. Flexibility across a 7-day roster including mornings and evenings is required.

Qualifications

• Previous customer service experience, preferably in a hotel environment.
• Strong knowledge of computer systems including Microsoft Office and Opera.
• Ability to work under pressure, multitask and think on your feet to resolve issues.
• Strong communication skills and pride in personal presentation.
• Genuine customer service focus and ability to surprise guests with authentic service.
• RSA or willingness to obtain prior to commencing.

Responsibilities

• Deliver service excellence from check-in to check-out and beyond.
• Be the first point of contact for guests and visitors.
• Assist across Front Desk and Food & Beverage operations.
• Sell hotel facilities, prepare coffees and snacks, and manage guest accounts.
• Brief non-members about Accor Live Limitless loyalty benefits.

Skills

Customer service

Front desk

Multitasking

Communication

Tools

Opera

MS Office

Job description

Company Description

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

Mercure Sydney Blacktown is situated within a vibrant cultural hub, guests can explore local adventure hotspots from Featherdale Wildlife Park, Raging Waters, Eastern Creek Raceway and Sydney Zoo.

Mercure Sydney Blacktown has a range of room types, including spacious family rooms. Hotel services include 24-hour reception, guest laundry, cafe, restaurant, all-day dining, small meeting room, a large outdoor areaand free open-air parking.

Job Description

We are seeking an energetic and enthusiastic Part TimeHotel All-Rounder to work across our Front Office & Food & Beverage operations to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.

What will you be doing?

Deliver service excellence, from check in to check out and everywhere in between Often be the first point of contact for guests and visitors Shifts in Food & Beverage & Front Desk Complete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel’s facilities to making coffees and snacks from the cafe, delivering food and maintaining guest accounts Provide passionate, knowledgeable and friendly service to external and internal guests at all times Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program

Qualifications

Your Skills and experience include:

Previous customer service experience, preferably in a Hotel environment Strong knowledge of computer systems including Microsoft Office and preferably in Opera The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required Strong communication skills and pride in personal presentation Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay Valid RSA or willingness to obtain prior to commencing Flexibility to work across a 7 day roster including mornings and evenings

Additional Information

What’s in it for you

An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation Work alongside passionate industry professionals Western Sydney Location with free parking available