Guest Experience All-Rounder - Front Desk & F&B (Part-Time)

Accorhotel; Sydney; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Free parking

Employee discounts

Job summary

Mercure Sydney Blacktown, part of Accor, is seeking a Part Time Hotel All-Rounder to support Front Office and Food & Beverage operations. You will ensure exceptional service, handle guest check-in/out, and assist across hotel tasks from cafe service to guest accounts.

Ideal candidates have hospitality experience, strong communication, and a willingness to obtain RSA. Flexibility across a 7-day roster including mornings and evenings is required.

Qualifications

• Previous customer service experience, preferably in a hotel environment.
• Strong knowledge of computer systems including Microsoft Office and Opera.
• Ability to work under pressure, multitask and think on your feet to resolve issues.
• Strong communication skills and pride in personal presentation.
• Genuine customer service focus and ability to surprise guests with authentic service.
• RSA or willingness to obtain prior to commencing.

Responsibilities

• Deliver service excellence from check-in to check-out and beyond.
• Be the first point of contact for guests and visitors.
• Assist across Front Desk and Food & Beverage operations.
• Sell hotel facilities, prepare coffees and snacks, and manage guest accounts.
• Brief non-members about Accor Live Limitless loyalty benefits.

Skills

Customer service

Front desk

Multitasking

Communication

Tools

Opera

MS Office

Job description

Mercure Sydney Blacktown, part of Accor, is seeking a Part Time Hotel All-Rounder to support Front Office and Food & Beverage operations. You will ensure exceptional service, handle guest check-in/out, and assist across hotel tasks from cafe service to guest accounts.

Ideal candidates have hospitality experience, strong communication, and a willingness to obtain RSA. Flexibility across a 7-day roster including mornings and evenings is required.